Manager 1, CrowdStrike Financial Services

About the Role:
The Senior Operations Lead for CrowdStrike Financial Services (CFS) will be the primary point of contact for the growing operations team in Pune. This role demands a proactive approach to handling customer and partner accounts to ensure an exemplary customer experience throughout their journey with us.

Location- Pune (WFO)

Shift time : 2PM to 11 PM IST

What Youll Do:

• Oversee and coordinate the daily operations of the credit, pricing, and deal specialist teams in Pune

• CrowdStrike Financial Services provides tailored financing solutions that help customers adopt and scale the CrowdStrike Falcon cybersecurity platform with flexible payment options and simplified procurement. It works directly with customers and partners to optimize budgets, reduce financial barriers, and accelerate access to advanced cybersecurity technology.

• Ensure alignment of team activities with management directives and company objectives

• Implement and maintain operational processes and procedures

• Monitor team performance and provide first-level escalation support

• Coordinate with broader Operations team to ensure smooth communication and workflow

• 
  Drive continuous improvement initiatives and best practices

• Provide regular reporting and updates to CFS leadership

What Youll Need:

Experience & Expertise

• Overall 12year+ and 6+ years of experience in financial services operations, preferably in equipment finance

• 3+ years of team leadership experience

• Bachelors degree in Business, Finance, or related field

• Strong understanding of credit analysis, pricing, and deal structuring

• Excellent communication skills with ability to bridge time zone differences

• Experience working with global teams and matrix reporting structures

• Strong process optimization and problem-solving skills

• Flexibility to work with teams in US timezones

Leadership & Strategic Abilities

• Strategic mindset with proven success in driving transformation initiatives

• Exceptional communication skills across all organizational levels

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• Experience in leading cross-functional process improvement projects

• Self-motivated with strong organizational and priority management skills

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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