Sr. Technical Support Engineer - Cloud Security

About the Role:

As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally. The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success.

What Youll Do:

• Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers, partners and teammates.

• Demonstrate ownership of customers concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.

• Communicate effectively with internal and external stakeholders.

• Work with Product experts/Engineering to fix bugs or enhance product features.

• Manage time and work to meet or exceed operational goals.

• Learn cutting edge technologies and new product features

• Create/Share Knowledge articles and contribute to mentoring/training efforts.

• May be scheduled to work on shifts/weekends/holidays as per the business requirement.

What Youll Need:

• Bachelors degree in Computer Science, Information Technology, Cyber Security, or related field



• 3-8 years experience in Product Technical support role supporting Global enterprise customers

• Customer management capabilities, ability to handle priorities, Ability to lead technical discussions with customers, Ability to communicate technical concepts to non-technical audiences.

• Outstanding oral and written communication skills.

• Commitment to continuous learning and staying updated with new product features.

• Customer focus, Analytical thinking and Logical troubleshooting aptitude.

• Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments

Product Specialization Domain (Cloud Security):

• Strong knowledge of major cloud platforms like AWS, AZURE, GCP. Deep knowledge of cloud constructs like IAM, CloudFormation, VPC, Subnets, NACLs, Security Groups, Lambda function etc. Knowledge of different cloud services like ec2, Databases, etc.

• Understanding of cloud-native security concepts like cloud vulnerabilities, misconfigurations.

• Proven experience in troubleshooting and diagnosing issues at Linux operating system level.

• Knowledge of Docker, Kubernetes, helm charts, YAML for troubleshooting application deployments.

• Knowledge of Database Query language (SQL) and Regex

• Third Party tool integrations, API troubleshooting.

• Performance Tuning and Optimization

• Proficiency in at least one scripting language (Python, PowerShell, Shell)

Bonus Points:

• Security Certifications, Product specific certifications

• Knowledge of MITRE ATT&CK framework

• Experience with Version control systems (Git)

• Understanding of security best practices and compliance requirements

#LI-NR1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certifiedtrade mark across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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