Job Description
About the Company
Movate, formerly called CSS CORP, is a new age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services. We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations.
Job Title - Program Manager
Skill Set- POI, Navigation, Mapping, GIS, Stake holder Management.
Location- Hyderabad
Shifts- Rotational Shifts, Rotational Week off
Budget- 20 LPA (including 15% Variable Pay)
Transport- 2 Way Cab Facility
Roles and responsibilities:
- Leadership skills to lead large team towards meeting project goals
- Provide recommendations for improvement of the mapping process
- Oversee hiring, training, mentoring, and reviewing performance
- Coordinate with various functional managers for smooth execution of the project Drive service delivery performance
- Escalation Management
- Risk Management
- Stakeholder interaction
- SLA Management
- People and Process management
- Deep understanding of project management systems and tools such as workflow management system
- Support Sr. Management with timely inputs on project progress and team performance
- Quality metrics review, maintenance, and management
- Client coordination resolving technical queries from the team for any escalations/resolutions
- Staffing, Training Need Identification & Training Effectiveness
- Project planning and delivery management
- Manage Team managers, Team Leads and troubleshoot issues
- Periodic status review meeting
- Manage and monitor performance
- Adapt to change management
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Skills
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About Company
CSS Corp is a new age IT Services and Technical Support Services company that harnesses the power of digital to address customer needs. The company collaborates with leading businesses and enterprises to reimagine customer engagement models, help streamline business operations, and identify new revenue opportunities. Its team of 6,400 technology professionals across 18 global locations are passionate about helping customers differentiate and succeed. CSS Corp entered the 3rd wave of business transformation and repositioned itself as a “New Age Services” company in 2016. The new positioning was strategically chosen to align our identity closer to our customer ecosystems, to establish a niche for ourselves in the market and to meet the growing digital needs of our customers. Our vision is to deliver tangible business outcomes through contextual adoption of digital in business process management, technical support operations, IT operations, telecom network moderation and management. Our revitalized approach drives simplicity and convenience. Our business model did not develop out of labor arbitrage but rather from superior customer experience, providing instant gratification and delighting customers
Important dates & deadlines?
Application Deadline
22 Jul 26, 05:53 PM IST
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