Support Role

Company Description Movate is a digital technology and customer experience services company focused on agile, human-centered innovation and measurable client outcomes. The organization supports ambitious, growth-oriented companies across industries by combining advanced technology solutions with high-quality service delivery. Movates diverse team includes over 11,700 full-time professionals across 20 global locations and a gig network of thousands of technology experts in 60 countries, speaking more than 100 languages. The company has been widely recognized with industry awards and analyst accolades within its revenue range, reflecting its strong performance and reputation. Applicants can expect to join a global, forward-thinking environment with opportunities to work with leading clients and cutting-edge technologies.

Role Description This is a full-time, on-site Support role based in chennai. The Support professional will handle customer inquiries via phone, email, chat, or ticketing systems, ensuring timely and accurate resolution. Day-to-day responsibilities include diagnosing and troubleshooting technical issues, guiding customers through solutions, and escalating complex problems to higher-level support when needed. The role involves documenting issues and resolutions, maintaining knowledge base articles, and following defined processes and service-level agreements. The Support professional will collaborate with cross-functional teams, provide feedback on recurring issues, and contribute to continuous improvement of support workflows and customer experience.

Qualifications

• Strong customer-facing abilities, including Customer Support and Communication skills, with a focus on empathy, clarity, and professionalism.
• Solid Technical Support and Troubleshooting skills to diagnose issues, identify root causes, and recommend effective solutions.
• Demonstrated Analytical Skills to interpret data, identify patterns, prioritize issues, and support decision-making.
• Familiarity with ticketing systems, CRM tools, and standard support workflows (e.g., incident logging, escalation, and follow-up).
• Ability to work on-site in Mysore in a shift-based environment, managing workload in a fast-paced setting.

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• Good written and spoken English; additional language skills are an advantage.
• Relevant diploma or bachelors degree in IT, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Prior experience in technical or customer support (BPO, SaaS, or IT services) is preferred but not mandatory for strong learners.

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