School Success Manager

About CuePilot

CuePilot is an AI-native school management system. Think Claude Co-worker built directly into an end-to-end school platform, designed with a clean, Notion-like interface so educators can actually enjoy using it.

Were backed by Ronnie Screwvalas Unilazer Ventures, Titan Capital, and Eximius Ventures, are part of the GSV 50 global EdTech companies, and have grown from 7 schools to 2,500+ schools in the last six months.

We are building deeply integrated AI systems for schools across the world.

Role Overview

We are looking for a Customer Success Manager to own the full lifecycle of a school post-sale - from onboarding to deep adoption.

This is a high-ownership, operator role where you are responsible for ensuring that schools successfully implement CuePilot and that teachers actively use the platform in their daily workflows.

What You Will Own1. School Onboarding & Implementation

• Take complete ownership of accounts handed over from Sales
• Drive end-to-end onboarding:
• Data collection (students, teachers, classes, fees, etc.)
• Platform setup and configuration
• Go-live readiness
• Ensure schools are fully set up within defined timelines

2. Teacher Training & Adoption

• Conduct training sessions for:
• Teachers
• School leadership
• Admin teams
• Ensure teachers reach their first aha moment quickly (e.g. creating first report/communication)
• Drive ongoing adoption:
• Regular check-ins
• Nudges and follow-ups
• Usage tracking

3. Proactive Account Management

• Own relationship with school stakeholders (founders, principals, coordinators)
• Move accounts from reactive to proactive management
• Anticipate issues before they become escalations
• Ensure high satisfaction and long-term retention

4. Issue Resolution & Tech Coordination

• Troubleshoot platform issues and bugs
• Clearly document and escalate issues to the Tech team
• Work closely with Product/Tech to ensure:
• Fast resolution
• Clear communication back to the client
• Maintain ownership until resolution

What Were Looking ForMust-Have Traits

• Proactive: You dont wait for problems - you spot and solve early
• Strong relationship builder: Comfortable working with school leaders and teachers
• High ownership: You take responsibility end-to-end
• Structured thinker: You bring order to chaos
• Calm under pressure: Especially during escalations

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Skills & Background

• 26 years experience in:
• Customer Success / Account Management / Operations
• Experience working with schools / education / EdTech strongly preferred
• Strong communication skills (spoken + written)
• Ability to run training sessions confidently
• Comfortable with tools like CRMs, ticketing systems, and dashboards

What Success Looks Like

• Schools go live on time and smoothly
• Teachers actively use the platform within 2 weeks of onboarding
• Minimal escalations; issues handled early
• High client satisfaction and retention
• Clear, structured internal reporting

Why This Role Matters

CuePilot is building a system that sits at the core of how schools operate daily.

Your role is critical - you are the bridge between product and reality.

If you do your job well:

• Teachers save hours of work
• Schools run better
• The product improves faster

Location

Kolkata (in-office preferred)