Enablement Operations Specialist

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nations K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.
Summary:
The Enablement Operations Specialist will play a critical role in optimizing the systems, processes, and workflows that empower Subject Matter Experts (SMEs) to deliver scalable enablement programs. You will maintain technology-enabled solutions that amplify the work of our team, streamline content creation, delivery of services, and reporting. In addition, you will support the development of data-driven insights to improve team effectiveness, uncover opportunities for operational efficiency, and help accelerate revenue across our customer-facing teams. This role is ideal for someone who is energized by ensuring systems and processes run smoothly, accurately, and efficiently every day. It is also important that this team member is energized by building structure from ambiguity, thrives in cross-functional collaboration, and is motivated by using data and systems to drive measurable impact. Experience in EdTech or education-focused organizations is a plus.
Essential Duties/responsibilities

• Supports key projects, processes, and tasks across products or initiatives within the Enablement Operations Team in coordination with internal cross-functional teams.
• Optimize and manage workflows, tools, and systems that enhance how SMEs create, maintain, and deliver enablement content at scale.
• Support the execution of content creation and maintenance requests, ensuring accuracy, efficiency and capacity support to enablement managers
• Execute established processes for content governance including regularly scheduled maintenance and timely resolution of content flags
• Serve as a technical platform expert and support the department on maintenance of the enablement platforms and tools (e.g., REP, LMS, LXP, knowledge bases, project management systems) with a focus on accurate and timely data

• Support the development of dashboards and reporting to track content usage, program adoption, readiness metrics, and impact on performance and revenue.
• Manage intake and routing of enablement requests to ensure clear alignment to business goals and capacity.
• Supports special projects as needed and identified by sales cycle requests and needs.
• Meet or exceed established weekly, monthly, quarterly and annual Rev Ops and company targets and KPIs.
• Monitors, screens, and responds timely to all internal/external communications.
  

Required Job Skills and Abilities:

• Experience with data analytics, reporting, and data visualization (e.g., Salesforce, Power BI, Smartsheet).
• Systems and process-oriented thinker with demonstrated experience optimizing or implementing workflows, processes, and automation.

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• Proficient with enablement and collaboration tools (e.g., Highspot, Seismic, LMS/LXP tools).
• Effective communication and stakeholder management skills with the ability to influence across teams.
• Highly organized, detail-oriented, and comfortable working in a fast-paced, evolving environment.
  

Required Education and Experience: 

• Bachelors degree in business, marketing, education, operations, or related field. A combination of experience and education amounting to 4 years will be considered.
• 3+ years of experience in enablement operations, sales/revenue operations, program operations, or similar role within a high-growth organization.
• Experience supporting projects requiring cross-functional collaboration
• Ideal experience in EdTech or education-focused SaaS industry.