Customer Success Manager – (Post Sales & Order Management) – Energy India

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the which makes everything possible.

Do you have the desire to be a part of the Pall Energy+ team and play a crucial role in ensuring that customers achieve their desired outcomes while using our products or services!

This position is in the Energy+ business unit and will be a strategic team member within the Sales Ops team. This position must be on site at one of our locations.

In this role, you will have the opportunity to:

• Serve as the main point of contact for customers, addressing inquiries, solving problems, business challenges and steering issues to closure.

• Responsible for customer satisfaction, order management, issue resolution, and acting as the primary point of contact for the customer post-sales.

• Engage, collaborate and navigate cross functional relationships such as Commercial Operations, Supply Chain, and Customer Service, to problem solve on behalf of the customer.

• Represent the voice of the customer and advocate for customers needs within the company.

  

• Develop strategies that improve client retention while also building and maintaining strong relationships with customers to enhance their overall experience.

• Identify and resolve customer issues promptly and effectively. Escalate complex issues to the appropriate departments when necessary.

The essential requirements of the job include:

• B.E/B.Tech (Mechanical/Industrial or equivalent) + MBA with 12-14 yrs of relevant experience.

• A proven background in a customer facing role such as sales, operations leadership, customer liaison leadership roles, or relevant industry experience.

• Demonstrated experience utilizing voice of customer and trend analysis to drive business process.

• Ability to drive measurable results across a broad & diverse spectrum of value streams in a global environment.

• Excellent Communication and Presentation Skills

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel 30-50% of time

It would be a plus if you also possess previous experience in:

• Strong problem-solving and conflict-resolution abilities.

• Proficiency in using CRM software and other relevant tools.

• Experience in Oil & Gas Industry or Filtration Industry or similar industry experience will be an added advantage

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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