Zonal Service Manager, West & APT ( Mumbai Location)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology

At Radiometer, one of Danahers 15+ operating companies, our work saves lives-and were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. Were a team that celebrates diverse ideas and continuous improvement. Here, youll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

Learn about the Danaher Business System which makes everything possible.

This position is part of the Service team located in Mumbai, Maharashtra and will be working remotely in managing the customer base in the West and APT region.

In this role, you will have the opportunity to do:

Service operations Management:

Plan, coordinate and monitor service operations across the zone to ensure optimal uptime of our instruments.

Ensure preventive maintenance and breakdown support are carried out efficiently.

Review and analyze service KPIs like MTTF ( mean time to fix), FTFR ( first time fix rare) and NPS.

Team Leadership

Lead, train and motivate a team of FSEs. Conduct performance reviews and provide technical & soft skill development.

Customer relationship Management:

Act as a point of escalation for critical service issue in the zone.

Maintain close communication with key hospital stakeholders, biomedical engineers and procurement head.

Compliance & Documentation:

Ensure compliance with safety standard, medical regulations and internal policies.

Maintain proper documentation of service activities, equipment history and warranty claims.

Coordination with sales and technical teams:

Support Sales and technical team:

Support the sales team during technical presentation, demos and installations.

The essential requirements of the job include-

• Diploma / Engineering in (Electronics, instrumentation and Bio-Medical Is preferred).
• 10+ years of field Service experience along with 3+ years of team management experience.

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• Ability to travel - 50% travel
• Must have a valid drivers license with an acceptable driving record.

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether its a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

AtRadiometer,we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working forRadiometercan provide.

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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