Head Of Implementation (HCM)

Darwinbox is a global leader in AI-powered HCM, purpose-built for enterprises managing the scale and complexity of distributed workforces. Headquartered in India, with operations across Southeast Asia, Middle East, and North America, the platform supports 1,000+ enterprises in 130+ countries, impacting 4M+ employees. Backed by marquee investors including Salesforce, Peak XV, Lightspeed, and Microsoft, we are building a world-class HR tech product from Asia that shapes the future of work.

About the Role

Implementations Head HCM (MENA ) at Darwinbox is a leadership role responsible for strategic direction and operational excellence of our global implementation operations. This position leads a large, distributed team of Engagement Managers, Solution Architects, and Product Specialists across multiple geographies managing complex, enterprise-scale HRMS deployments.

What Impact Will You Create

Strategic Leadership and Vision

Define and execute the global implementation strategy, ensuring alignment with Darwinbox's business objectives and rapid growth trajectory.

Lead strategic planning, capacity management, and geographic expansion initiatives.

Champion continuous evolution of Darwinbox's implementation philosophy (Inflexion), precision in measuring and enhancing Customer Outcomes.

Transformation Value Delivery

Enable and track Value Realization across projects, unlocking the desired outcomes from transformations within defined timelines, scope, and budget parameters.

Client Relationship Excellence

Maintain strategic relationships with C-level stakeholders at enterprise client organizations.

Act as the apex Darwinbox representation for resolution of complex technical and business challenges during large-scale deployments.

Champion client advocacy within Darwinbox to ensure customer needs are reflected in product and service evolution.

Team Leadership & Development

Lead and inspire a large, distributed team of consultants, solution architects, and engagement managers across multiple time zones.

Build and scale high-performing teams through strategic hiring, comprehensive onboarding, and continuous professional development.

Foster a culture of excellence, accountability, and collaboration across colleagues and teams.

Business Impact and Growth

Contribute to revenue growth through successful implementations that drive client retention and expansion opportunities.

Support sales activities by providing implementation expertise during pre-sales processes.

Identify opportunities for service expansion and process improvements that drive competitive differentiation.

Requirements

Master's in Business Administration or equivalent.

12+ years of progressive experience in HR/HR Consulting/HRMS Delivery or Customer Success with minimum 4 years in senior management roles.

Proven track record of successfully delivering large/complex enterprise transformation initiatives.

Tech savviness and deep interest in adopting new technologies for process improvements and high-value impact/outcomes.

Strong understanding of global HR practices and regulatory frameworks of more than one region/geography.

Outstanding executive presence with ability to engage effectively with C-level stakeholders and senior decision makers.

Ability to present complex technical/functional concepts to large, diverse audiences in a clear, compelling manner.

Candidates should know to speak in Arabic, this is a mandatory requirement.