Entry Level Technical Consultant

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Entry Level Technical Consultant to join our team in Chennai, Tamil Nadu, India.

SFDC Jr. Functional Business Analyst

How You’ll Help Us:

As a Jr. Business Analyst, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology providers in the world. We are building the next generation of digital services company and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform- including Sales, Service, Marketing, Vlocity, Mulesoft, Tableau etc.

You’ll help us by viewing this opportunity as more than a job, but an opportunity to mold the business and as a place to grow your career with a core group of highly talented individuals across the US, Costa Rica, Canada, and India. We put an emphasis on training, improving consulting skills and helping you achieve certifications. You’d be joining a company that has 3,000+ SF certifications, so you know you are part of a highly skilled team that values investing in team education and skill building.

Why the Role Is Important:

Our Jr. Business Analysts are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC Jr. Business Analysts provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.

Once You Are Here, You Will:

• Understand and document customer business requirements through leading requirement workshops
• Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, and technical requirements
• Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for acceptance
• Act as the liaison between the business team, technology team, support, and offshore team

Qualifications:

Required:

• Current Salesforce Administrator Certification

• 1 - 3 years of Business Analysis experience, including:
• Participated in Discovery Workshops
• Familiarity with AS-IS and TO-BE process flows
• Ability to identify gaps and pain points
• Elucidate requirements into User Stories and Acceptance Criteria
• Work with technical teams; onshore and offshore
• Use Analytical and problem-solving skills

• A minimum of 1 year:
• Utilizing Salesforce Best Practices
• Working within Agile development methodology
• Working in JIRA, or similar Project Management tool
• A minimum of 1 year of Salesforce.com experience, including:
• Configuration
• Workflow/ Process Builder and Flow
• Approval Processes
• Org Wide Sharing Rules
• Role hierarchy and User Profiles
• Data migration using Data Loader or Data.io
• Reports and Dashboards Creation
• Willingness to learn and work in MuleSoft / Salesforce
• Capable of performing code reviews, code optimization and support team by taking up tasks voluntarily.

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• Excellent written and verbal communication skills to demonstrate confidence while handling client.
• Excellent problem solving and multitasking skills
• Can work as an individual contributor

Preference Qualifications:

• Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification
• Agile cert (SAFe, IIBA, PMI, etc.)
• Superior written and verbal communication
• Strong understanding of CRM functional knowledge
• Prior experience with multiple system integrations and data field mapping
• Experience in User Acceptance Testing and End-User Training

Ideal Mindset:

• Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.
• Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.