Professional Services Operations Analyst (EST Shift)

As an Analyst for Professional Service Operations, you will be focused on providing full operations and P&L support to our global Services team throughout Databricks Services (Professional Services (PS) and Education) business. The focus will be on revenue-driving and forecasting activities across billable projects which includes closing monthly and quarterly accounting, establishing revenue rules, accurate forecasting and reporting, resource assignments, and revenue recognition. You will develop/deploy scalable processes and system logic in collaboration with our Services, Operations, and Finance to support the business. As the connective tissue across the Customer Success organization, you will surface important insights to enhance the customer journey and customer experience. You will report to the Global Operations Manager, Professional Services.

The candidate would be working in Eastern Standard Time shift ( 4 p.m. IST - 1:00 a.m. IST)

The impact you will have:

• You will drive recurring P&L activities to ensure forecasted vs actual metrics are in line.


• You will develop understanding of the metrics that inform Customer Success and manage the business intelligence layer with the goal of driving insights to actions


• You will ensure data quality across multiple systems of record and flag areas of continuous improvement



• You will address questions by the Professional Services leadership team with follow up insights and recommended actions


• You will prioritize and manage high impact projects across Professional Services

What we look for:

• 3+ year's experience with P&L activities, strong data analytics mindset, using analytical frameworks, data, and tools to help structure team thinking, facilitate understanding across multiple senior partners, and reach applicable answers to challenging and ambiguous problems


• Salesforce and FinancialForce (Salesforce PSA) experience.


• Experience using business systems such as CRM, billing and revenue systems, PS Automation, Order Management and Accounting.


• Hands-on experience coordinating projects and working with leaders across the business to identify areas of improvements, propose and implement solutions

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• Experience communicating with senior leadership to guide understanding across team members from divergent functions


• Create and automate operational dashboards to monitor changes in our performance