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Officer, Branch Operations And Service Head, Consumer Banking Group
BFSI (Operations & Lending)
Job Description
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
- Oversee the day-to-day operations and service delivery at the branch, ensuring seamless customer experience
- Manage and lead a team of frontline staff, providing guidance, training, and performance feedback
- Implement and monitor operational policies, procedures, and controls to maintain compliance and operational efficiency
- Collaborate with other departments to identify and address customer needs, and develop strategies to enhance service quality
- Analyze branch performance metrics, identify areas for improvement, and implement corrective actions
- Represent the branch in various internal and external meetings, and act as a liaison between the branch and other stakeholders
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Excellent customer service orientation and problem-solving abilities
- Proficient in data analysis and reporting, with the ability to interpret and act on performance metrics
- Demonstrated experience in implementing operational policies and procedures
- Ability to work collaboratively with cross-functional teams and stakeholders
Looking to get Placed? Try our Placement Guarantee Plan
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Thirukkattupalli
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
Skills
Consumer BankingManagement SkillsPersonal LoansReportingBranch OperationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
DBS Bank, a leading financial services group in Asia, drives digital innovation to redefine banking experiences. With a commitment to making banking seamless and accessible, DBS Bank leverages cutting-edge technology to empower customers and businesses alike. DBS Bank Careers offer exciting opportunities for individuals seeking to shape the future of finance. Whether in banking operations, technology, or wealth management, joining DBS Bank means being part of a progressive organization that values innovation and collaboration. With a focus on nurturing talent and fostering a diverse workforce, DBS Bank provides a platform for professional growth and development. Explore DBS Bank Careers for a chance to make a meaningful impact in the financial industry.
Important dates & deadlines?
Application Deadline
31 Jul 26, 01:50 PM IST
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Officer, Branch Operations And Service Head, Consumer Banking Group
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