.webp){kind=logo}
Senior Officer, Branch Relationship Manager, Consumer Banking Group
BFSI (Operations & Lending)
Job Description
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.
Job Purpose
- To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services
- To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team
- Acquire and upgrade quality clients in the branch location areas to Treasures segment
- Engage with existing customers to deepen the wallet share through retention and growth of AUM
- Accountable for achieving monthly & annual volume and revenue objective, as agreed
- Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth
- Ensure proper implementation & execution of product strategies through effective relationship management
- Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
- Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage
- Drive and deliver exemplary customer service in the local market and uphold DBS service standards
- Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding
- Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc
- Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
- Ensure complete knowledge of all products & services through continuous skill and knowledge improvement
- Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy
- Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
- Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives
- Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews
- To exercise appropriate due diligence while on-boarding and engaging with clients
- Establish DBS as a primary banker for clients and as a prominent banking provider in India
- Minimum 5 years of experience in in a reputed bank and proficient in banking products
Looking to get Placed? Try our Placement Guarantee Plan
- In-depth knowledge of local market and competition
- AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage
- Graduate(10+2+3)
India-Delhi-New Delhi
Job
Relationship Management
Schedule
Regular
Job Type
Full-time
Job Posting
Dec 29, 2025, 2:30:00 AM
Skills
Banking ProductsSalesConsumer BankingAmfiDistributionPersonal LoansIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
DBS Bank, a leading financial services group in Asia, drives digital innovation to redefine banking experiences. With a commitment to making banking seamless and accessible, DBS Bank leverages cutting-edge technology to empower customers and businesses alike. DBS Bank Careers offer exciting opportunities for individuals seeking to shape the future of finance. Whether in banking operations, technology, or wealth management, joining DBS Bank means being part of a progressive organization that values innovation and collaboration. With a focus on nurturing talent and fostering a diverse workforce, DBS Bank provides a platform for professional growth and development. Explore DBS Bank Careers for a chance to make a meaningful impact in the financial industry.
Important dates & deadlines?
Application Deadline
04 Apr 26, 02:20 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Senior Officer, Branch Relationship Manager, Consumer Banking Group
Share with
