Retail Application & Operations Specialist

About Us : At Decathlon, our purpose is simple but massive Bring people together through sport to make wellbeing accessible for all. To get there, we dont just need a team; we need an unbeatable roster of builders.

We are seeking a tech-savvy Retail Application and Operations Specialist to join our team. This role is designed for a retail professional who bridges the gap between floor operations and technical troubleshooting. You will be responsible for ensuring a seamless customer experience by maintaining high operational standards and serving as the first line of defense for our POS & Check-Out Systems, RFID inventory systems and POS network infrastructure.

The ideal candidate has a solid foundation in retail management and a tinkerer mindset when it comes to the hardware and connectivity that keeps a modern store running.

1. POS & Network Maintenance :

• Monitor and maintain Point of Sale (POS) Application, hardware, including terminals, receipt printers, and scanners.
• Perform basic troubleshooting for network-related POS issues (e.g., identifying IP conflicts, checking Ethernet connectivity, or resetting routers/access points).
• End to End knowledge on POS and Payment machines connectivity and functionality.
• Coordinate with IT or third-party vendors for escalated hardware failures or ISP outages.

2. Retail & Inventory Operations :

• Oversee daily store operations, ensuring visual merchandising standards and customer service excellence are met.

• Lead inventory cycles using RFID technology to ensure 99%+ stock accuracy.
• Train floor staff on the proper use of RFID handhelds and stationary readers.

3. Technical knowledge :

• Fair knowledge in Java, NoSQL queries, Network level technical understanding to debug the reported issues. .
• Address and resolve the reported issues within the promised SLA to keep the end user satisfied by using the right escalation matrix.

Required Qualifications :

• Experience: 5-8 years of experience in a high-volume retail environment, preferably in a lead or supervisory role.
• Technical Skills : Java, NoSQL, MySQL.
• RFID Proficiency: Basic understanding of RFID technology (tags, readers, and middleware) and its application in inventory management.
• Networking Fundamentals: Functional knowledge of store networking—understanding the difference between LAN/WAN, basic Wi-Fi troubleshooting, and how POS systems communicate with servers.
• Problem Solving: Ability to remain calm during system down scenarios and methodically troubleshoot hardware/connectivity issues.
• Strong Communication Skills: Ability to translate complex technical issues into clear, actionable updates for both technical teams and non-technical store staff.
• Stakeholder Management: Proven track record of aligning expectations and maintaining proactive relationships with vendors, project managers, and store leadership.
• Open for Mobility: Flexible and willing to travel to various store locations as needed to provide hands-on technical leadership and support.

Technical Skills Checklist :

• Fair hands-on experience in Java, MySQL and NoSQL technologies.
• Experience with POS software (e.g., Shopify POS, Lightspeed, Oracle Xstore, or similar).
• Familiarity with RFID handheld scanners (e.g., Zebra, Honeywell).
• Basic understanding of cabling (Cat5e/6) and hardware peripherals.
• Proficiency in Microsoft Office Suite (specifically Excel for data reporting).

Additional Details :

• Ways Of Working : 4 days work from office & 1 day WFH
• Work Location : Whitefield, Bangalore