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Job Description
- Role Overview:
As a Support Manager at Deccan AI, you will be responsible for responding to queries received via the support desk in a meticulous and customer-focused manner. Your role will involve ensuring each response is accurate, timely, and aligned with official product manuals and project documentation. You will play a crucial role in maintaining the quality of support interactions and ensuring internal consistency in communication.
Key Responsibilities:
- Query Resolution: Respond to queries received through the support desk with clarity, accuracy, and a helpful tone.
- Documentation Alignment: Ensure that all responses strictly adhere to official product manuals, project guidelines, and internal documentation.
- Knowledge Management: Stay updated on product features, documentation changes, and project updates to ensure correct and consistent responses.
- Quality Assurance: Review support replies for tone, technical accuracy, and completeness before final submission.
- Feedback Loop: Identify and report recurring issues or unclear documentation to relevant teams for refinement and process improvement.
- Reporting: Track and categorize support queries, resolution times, and patterns; assist in preparing regular summary reports for internal use.
- Cross-Team Coordination: Collaborate with product, QA, and project teams to maintain alignment in communication and information flow.
- Process Adherence: Follow established protocols for query escalation, documentation, and communication workflows.
Qualifications:
- Bachelors degree.
- 4-5 years of experience in a support, operations, or documentation-aligned role preferred.
Ideal Candidate Will:
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- Demonstrate strong written communication skills with excellent attention to detail.
- Interpret technical or product documentation effectively and respond in a user-friendly manner.
- Manage multiple queries efficiently while maintaining high standards of accuracy.
- Be proactive, accountable, and comfortable working independently with minimal supervision.
- Suggest improvements to existing processes and help enhance the support knowledge base.
- Thrive in a fast-paced environment with a culture of ownership and autonomy.
(Note: Additional details of the company were not present in the provided job description.),
Skills
OperationsCrossteam CoordinationKnowledge ManagementWritten Communication SkillsAttention To DetailQuery ResolutionProcess AdherenceQuality AssuranceTechnical DocumentationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
02 Nov 25, 12:42 PM IST
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