Property Insurance Manager

Key Responsibilities

1. Claims Management & Operations

End-to-End Claims Processing: Manage the lifecycle of diverse insurance claims including Marine (Transit), Property (Fire, Flood, Burglary), Employee Infidelity, and Cash/Stock Theft.

Catastrophic Loss Handling: Lead the immediate response and processing for Natural Catastrophe (Nat Cat) claims to minimize business disruption.

KPI Management: Liaise with surveyors, brokers, and insurance companies to ensure strict adherence to Key Performance Indicators (KPIs) and Turnaround Times (TAT) for claim settlements.

Investigation & Reconciliation: Perform cash reconciliations and draft comprehensive investigation reports to support claims and identify root causes of losses.

2. Procurement & Policy Administration

Strategic Procurement: Float Requests for Quotation (RFQs), analyze market bids, and negotiate competitive premium rates and coverage terms with insurers.

Policy Servicing: Work closely with brokers to ensure all insurance policies are active, compliant, and up-to-date with current business needs.

Asset Protection: Review the Fixed Asset Register (FAR) on a monthly basis and execute necessary endorsements to ensure full coverage of company assets.

3. Data Analysis & Reporting

MIS Management: Prepare, update, and maintain a robust Claims Management Information System (MIS) to track status, recovery rates, and pending actions.

Risk Declarations: Collect and analyze transit data for monthly Marine declarations and stock statements for monthly Stock declarations to prevent coverage gaps.

Management Reporting: Analyze claims data to prepare detailed management reports that highlight loss trends, risk exposure, and opportunities for cost reduction.

4. Cross-Functional Collaboration

Internal Liaison: Act as the central point of contact for all insurance-related queries from Operations, Finance, Legal, and HR departments.

Documentation: Collaborate with various internal teams to efficiently collect, compile, and validate all necessary documentation required for claim submissions and policy renewals.