Director Of Market People Operation

Job description / Role

Company description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job description

You will be responsible for the People Partner function for our 8 countries, leading and working in coordination with the local People Partners. You will work closely with the regional centers of excellence covering total rewards, talent development, and acquisition to ensure that we attract, onboard, develop, and retain talent.

Strategic leadership

• Develop and execute comprehensive people and culture strategies across all 8 markets, ensuring alignment with overall business objectives and local market needs.
• Create scalable frameworks that accommodate diverse regulatory environments while maintaining organizational consistency.
• Lead cross-functional initiatives that drive employee engagement, retention, and performance across multiple geographic regions.

Market operations management

• Oversee day-to-day people operations including recruitment, onboarding, performance management, compensation and benefits administration, and employee relations across all markets.
• Establish standardized processes while allowing for local market customization where necessary.
• Monitor key performance indicators and metrics to ensure operational efficiency and effectiveness.

Compliance and risk management

• Ensure full compliance with employment laws, regulations, and local requirements across all 8 markets.
• Develop and maintain policies that meet diverse legal frameworks while supporting business objectives.
• Conduct regular audits and assessments to identify and mitigate people-related risks.
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  Stay current with changing legislation and implement necessary adjustments to policies and procedures.

Team leadership and development

• Lead, mentor, and develop a distributed team of HR professionals and market leads across multiple locations.
• Provide coaching and guidance to ensure consistent service delivery and professional growth.
• Foster collaboration and knowledge sharing between markets while respecting local cultural differences and practices.

Culture and employee experience

• Champion organizational culture and values across all markets, adapting communication and implementation to local contexts.
• Design and oversee employee engagement initiatives, feedback mechanisms, and culture measurement programs.
• Address cultural integration challenges in diverse markets while maintaining organizational identity.

Data analytics and reporting

• Monitor performance, engagement, and operational efficiency across markets.
• Generate regular insights for senior leadership on workforce trends, market-specific challenges, and opportunities.
• Use data to drive decision-making and continuous improvement initiatives.

Change management

• Lead organizational change initiatives related to people and culture across all markets.
• Develop communication strategies that resonate with diverse workforce populations.
• Support business expansion, restructuring, or process improvements through effective people change management practices.

Budget and resource planning

• Develop and manage budgets for people operations across all 8 markets, including personnel costs, technology investments, and program expenditures.

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  Optimize resource allocation to ensure maximum impact and return on investment.
• Forecast staffing needs and associated costs for business planning purposes.

Stakeholder management

• Serve as primary liaison between local market leaders, senior executives, and the central people team.
• Build strong relationships with business leaders to understand market-specific needs and challenges.
• Communicate people strategies and outcomes to various stakeholders through presentations and regular updates.

Qualifications

• Experience of leading people partners and operations across multiple locations. Specifically, experience in the Middle East markets is mandatory.
• Solution-oriented with a high sense of ownership and urgency.
• Experience of driving successful change management initiatives into the organization, specifically around team dynamics, company culture, and communications.
• Knowledge of capability building processes and organizational design methodologies, preferably in a technical commercial environment. Experience from a digital transformation is a plus.
• Collaborative and open, with experience working with cross-functional stakeholders such as product, legal, marketing, fraud, and other business verticals.
• Actively use data and analytics to enable stronger decision-making processes.
• Act as a strategic thought partner, combining a strategic mindset with execution skills and a results-driven approach. Capable of moving toward long-term goals and also focusing on the short term.
• Ability to convert large complex challenges into an executable step-by-step approach.
• Strong people and team management skills.

Job Function: HR, Recruitment & Training

Company Industry: Marketing, Advertising & PR