Technical Writer I

How Youll Help Us Keep Climbing (Overview & Key Responsibilities)

• Responsible for overall development, authoring, and management of aircraft technical instructions utilized on Deltas fleet of aircraft and/or engines.
• Must ensure compliance to FAA Regulations, Engineering documentation, and other substantiating data as outlined in the Technical Operation Policies & Procedures (TOPP).
• Must work closely with numerous departments including Line Maintenance, Base Maintenance, Quality Assurance, Quality Control, Engineering, Maintenance, Materials, Production Control, Supplier Operations and others to ensure all aircraft manual content meets FAA, ATA, and Delta standards.
• Must ensure safety conscious behaviors are incorporated into all procedures.
• Position requires a thorough knowledge of commercial aviation documentation and guidance specifications (i.e. ATA 100, iSpec2200, S1000D, and etc).
  

What You Need To Succeed (Minimum Qualifications)

• Aircraft Maintenance Engineering license (or applicable degree) with direct experience as a Technical Writer.
• 5-8 years of experience required.
• Must have previous aircraft maintenance experience with thorough knowledge and understanding of aircraft manuals (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Engine Maintenance Manual (EMM), etc. used for inspecting, troubleshooting and repairing of aircraft and engines.
• Should be a self-starter with excellent written and verbal communications skills, able to handle several projects simultaneously with minimum supervision, must be well-organized, and able to prioritize work to meet established deadlines.
• Must have very strong computer skills with knowledge and experience in structured authoring preferred (SGML, S1000D, XML, and etc).
• Must embrace diverse people, thinking, and styles.
  

Behavioral Competencies

• Ability to work in collaborative environments and embrace diverse perspectives.
• Communicate clearly and concisely, express thoughts and ideas effectively, and embrace cultural differences with respect when engaging with others. 
• Ability to engage effectively with peers and stakeholders to build strong partnerships. 
• Prioritize, maintain focus, and consistently deliver commitment. 
• Proactively understand customer expectations and willingness to create customer-based solutions. 
  

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience in MS Office products, Epic Editor, CORENA Studio, MS Office products and Adobe Professional highly preferred.
• Being an innovative thinker with a positive outlook, a vision for software improvements, and continual drive toward process improvements.
  

About The Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortunes Top 50 Most Admired Companies list. The companys strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIMEs inaugural list of the Worlds Best Companies, coming in at No. 12 – the only U.S. airline in the top 155. TIMEs award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Deltas people-first culture continues to be recognized, earning the airline a spot on Fortunes 100 Best Companies to Work Forregistered list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Companys list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About The Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.
Why join

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Collaborate with research, innovation and IP co-development partners.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities