L2 Support Engineer - Salesforce

Experience: 13 years

Location: India (Business Hours Support Only)

Employment Type: Full-time

About the Role:

We are seeking an L2 Support Engineer to join our Salesforce-based support team. The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets. This role involves collaboration with cross-functional technical teams to ensure smooth operations and timely resolution of production issues.

Key Responsibilities:

• Handle L2 support tickets and ensure timely issue identification, resolution, and escalation.
• Perform configuration management and system administration activities.
• Support release management cycles, including pre- and post-deployment validations
• Collaborate with development and QA teams to streamline fixes and updates.
• Query databases and troubleshoot issues using Salesforce tools and data models
• Maintain proper documentation of incidents and resolutions for knowledge management.

Skills & Qualifications:

• 13 years of experience in L2 or application support roles.
• Proficiency in Salesforce CRM with ability to perform queries across databases.
• Knowledge of configuration management and release management processes.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and coordination abilities.