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Job Description
Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
As a Deputy Manager, you are responsible for the day to day operations of the, Customer Master and Credit/Collections teams to ensure the processes and procedures of the Department adhere, and contribute to, the overall objectives of the Company. You will work closely with senior management to develop, execute and maintain internal credit policies and procedures to minimize potential bad debt loss to the company and maximize revenue. You will actively participate in all aspects of the department and stay informed of all essential policies and procedures relating to Sales, Marketing, Customer Operations and Finance to minimize disruption to order flow and promote strong internal and external customer relationships.
Responsibilities:
- Responsible for directing and managing Deductions, Resolutions of the Accounts Receivable Department
- Effectively works with senior management to develop and implement guidelines to increase sales and reduce receivables from all accounts, with a focus on delinquent accounts.
- Responsible for resolving account issues to maintain strong customers relationships and arrive at a mutually beneficial solution for the customer and the Company.
- Manages all customers short pays or deductions to determine if the deduction is the responsibility of the customer or the Company and implements preventative measures to minimize the Company’s exposure to related expenses.
- Works with senior management to establish departmental guidelines to measure performance; implements and monitors processes to ensure training opportunities are identified and goals are achieved.
- Proactively identifies areas for improvement in the deductions and resolutions process and executes changes to enhance the business process.
- Ensures documents are processed in accordance to various SOX Narratives & Corporate Finance and Accounting Policies covering returns, adjustments and Bad Debt allowances. Accountable for resolution of all accounts in a credit balance.
- When possible ensures revenue, generated orders are processes to offset credit balances.
- Responsible for monthly Bad Debt Reserves and reconciliations of AR General Ledger balances at month end.
- Interacts with trade and Logistics associations and financial institutions to obtain credit information for customers to make an informed decision regarding a customer’s financial status as it relates to establishing or modifying their credit line.
- Prepares Financial Review or High-Risk Top accounts for VP Controller and Senior Management review.
- Maintains correspondence with Visa, MasterCard and American Express to resolve customer credit card disputes by providing details of the sales transaction.
- Monitors daily debit and credit adjustments from our banking institution for accuracy and assumes responsibility for handling returned checks and adjusting the receivables balance accordingly.
- Other duties as assigned.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Required Technical and Professional Expertise
- Minimum 10 years’ experience in Finance and Administration Delivery
- Proven experience in handling across all aspects of O2C
- Ability to interact and lead multiple customers across the globe and handle issues
- Experience to continuously look for opportunities to improve metrics and the validation of the data
- Proven analytical and numerical ability
- Validated presentation and interpersonal skills with flexibility in work hours
Preferred Technical and Professional Expertise
- Strategic thought leadership in designing future state delivery and strategies for attaining them
- Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with latest marketing trends
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
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About Business Unit
Your Life @ IBM
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBM
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
Skills
FinanceOperationsSOXAccountingLogisticsAdministrationInnovationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
The American multinational technology company known as the International Business Machines Corporation (IBM), affectionately dubbed Big Blue, is headquartered in Armonk, New York, and operates in more than 175 countries worldwide. Renowned as the largest industrial research entity globally, IBM boasts 19 research facilities spread across a dozen countries, holding the record for the most annual U.S. patents generated by a business for an unprecedented 29 consecutive years, spanning from 1993 to 2021.
Established in 1911 as the Computing-Tabulating-Recording Company (CTR), IBM initially served as a holding company for manufacturers specializing in record-keeping and measurement systems. It underwent a name change to "International Business Machines" in 1924, swiftly emerging as the foremost manufacturer of punch-card tabulating systems. Throughout the 1960s and 1970s, IBM's dominance soared with its pioneering IBM mainframe, notably the System/360, which cornered 80 percent of the U.S. computer market and 70 percent globally.
In the 1980s, IBM ventured into the microcomputer market with its groundbreaking IBM Personal Computer, widely recognized as the PC, marking one of the company's most successful products. However, due to oversight in intellectual property protection, IBM faced challenges from emerging competitors, leading to a decline in its market share. Nonetheless, the openness of the PC platform ensured its enduring popularity as a microcomputer standard.
From the 1990s onward, IBM embarked on restructuring initiatives, divesting from commodity production, including the sale of its personal computer division to the Lenovo Group in 2005. Subsequently, IBM shifted its focus to computer services, software, supercomputers, and scientific research. Its supercomputers consistently rank among the world's most powerful since the turn of the millennium, with a notable milestone in 2001 as the first company to amass over 3,000 patents in a single year, surpassing this feat in 2008 with over 4,000 patents. As of 2022, IBM holds an impressive portfolio of 150,000 patents.
As a venerable technology giant, IBM has been credited with numerous technological breakthroughs, including the automated teller machine (ATM), dynamic random-access memory (DRAM), the floppy disk, the hard disk drive, the magnetic stripe card, the relational database, the SQL programming language, and the UPC barcode. Additionally, IBM has made significant strides in advanced computer chips, quantum computing, artificial intelligence, and data infrastructure. Its employees and alumni have received prestigious accolades for scientific research and inventions, including six Nobel Prizes and six Turing Awards.
IBM is publicly traded and part of the Dow Jones Industrial Average, ranking among the world's largest employers with over 297,900 employees globally as of 2022. Despite facing relative challenges within the technology sector, IBM maintains its position as the seventh-largest technology company by revenue and the 49th largest overall, according to the 2022 Fortune 500. It consistently garners recognition as one of the world's most recognizable, valuable, and admired brands.
Important dates & deadlines?
Application Deadline
29 Oct 22, 12:00 AM IST
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Deputy Manager – O2C Operations
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