Business Analyst - Pharma Domain

Description:

About the job
Veeva CRM :
- Pharma or health care domain is must
- Functional role who works around Veeva CRM or Veeva Vault
- Should have very good exposure to above tools
- Good project management experience.
Shift time: 2 to 10 PM

: Business Analyst - Veeva/Salesforce (Pharma Domain)

Experience: 5-10 years

Key Responsibilities:

- Requirement Gathering & Analysis: Collaborate with business stakeholders to understand CRM requirements and translate them into functional specifications.

- Conduct workshops and document business processes for Veeva and Salesforce platforms.

- System Configuration & Support: Work closely with technical teams to configure Veeva CRM, Veeva Align, and Vault CRM solutions.

- Support Salesforce administration tasks, including user management, security settings, and workflow automation.

- Data Management: Utilize Data Loader for data migration, cleansing, and maintenance activities.

- Ensure data integrity and compliance with pharma industry standards.

- Testing & Validation: Develop test cases and perform UAT for CRM enhancements and integrations.

- Validate alignment of system functionalities with business requirements.

- Stakeholder Communication: Act as a liaison between business teams, technical teams, and vendors.

- Provide training and documentation for end-users.

- Project Management experience (5+ years) in CRM (preferably Salesforce) product development, enhancements, and data integration.

- Strong understanding of Pharma Field Operations and their influence on field effectiveness.

- Analytical mindset with experience in data handling and enabling data-driven decision-making.

- Hands-on experience with Veeva CRM, Veeva Align, and Vault CRM.

- Strong knowledge of Salesforce Administration and Data Loader.

- Proficiency in SQL for data querying and analysis.

- Exposure to Power BI for reporting and dashboard creation.

Additional Preferred Skills:

- Familiarity with Veeva CRM and its configuration/customization.

- Experience working in agile environments and cross-functional teams.

- Strong communication and stakeholder management skills.

- Ability to translate business needs into technical requirements.

Location: Hyderabad (First priority)/ Bangalore