Senior Executive – Customer Service

AtBlue Dart,we go beyond delivering shipments-we deliver trust, precision, and excellence. As Indias most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network.Backed by the strength ofDHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked amongIndias Top 100 Great Places to Work and recognized as part of the DHL GroupsTop Employercertification across multiple regions. Being anEmployer of Choiceis not just a goal-its a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If youre looking to join a pur pose-led, people-first organization that shapes Indias supply chain with integrity and care-Blue Dart is where you belong.

Acts as the key liaison between high-value clients and internal teams, ensuring service delivery meets SLA expectations and builds strategic partnerships.

To ensure dedicated service for key clients, managing expectations, performance, and escalations effectively.

• Build relationships with key clients and own SLAs.
• Monitor account-wise service trends and feedback.
• Lead monthly/quarterly reviews.
• Coordinate issue resolution across functions.

• MBA or Graduate 7+ years in B2B client service/account management

• Strong relationship and communication skills.
• Analytical and proactive issue resolution.
• Executive presence and negotiation.

When you join us, you become part of a purpose-driven organization thats redefining logistics across India and beyond. Heres what you can expect:

• Competitive compensationand performance-linked incentives that reward your contribution.
• Continuous learningthrough structured development programs, on-the-job coaching, and access to global best practices.
• Comprehensive benefitsincluding medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
• A strongculture of recognition, inclusion, and respect-where your ideas matter and achievements are celebrated.
• Access tocross-functional and global career pathswithin DHL Groups diverse business portfolio.
• The pride of working for Indias most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.

Join us and be part of a company thats not only a leader in logistics-but also atrusted Employer of choice, committed to your growth, well-being, and long-term success.