System Support Analyst

Your IT Future, Delivered.

System Support Analyst

Open to candidates PAN India (Offices in Chennai, Mumbai, Hyderabad, Bengaluru & Indore).

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and Indiaearnedthe#GreatPlaceToWorkcertification, reflecting our commitment to exceptional employee experience.

Digitalization. Simply delivered.

At IT Services, we are passionate about new technologies. Our SharePoint and Power Platform team is continuously expanding. No matter your level of System Support proficiency, you can always grow within our diverse environment.

Grow together.

We are currently in search of a System Support Analyst to join our team. In this role, you will play a crucial part in the Build and Run Operations - SharePoint & Power Platform team, focusing on the management and maintenance of various services including SharePoint Online, OneDrive, Microservices (Planner, Whiteboard, OneNote, Stream, etc.), and Power Platform (Power Apps, Power Automate).

Your responsibilities will encompass building, supporting, and providing maintenance for these services, offering 2nd/3rd level support as needed. Ensuring that these services adhere to established business SLAs and are consistently delivering quality support on a global scale will be a key aspect of your role. You will take charge of resolving business-critical incidents, devising both interim and permanent technical solutions within the realm of the supported services. Timely resolution of tickets, meeting Target Resolution Time (TRT) goals, and delving deep into recurring incidents for problem management will be among your daily tasks.

Furthermore, you will actively identify avenues for service enhancement and contribute to their successful implementation. Collaborating with the Service Design and Roadmap team, you will participate in the design, evaluation, testing, and deployment of new technologies within your domain of expertise, which spans SharePoint Online, OneDrive, Power Platform (Power Apps, Power Automate), and Microservices (Planner, Whiteboard, OneNote, Stream etc.). Your expertise and dedication will be instrumental in maintaining seamless operations and driving continuous improvement.
Ready to embark on the journey Heres what we are looking for:

As a System Support Analyst, having Power Platform (Power Apps and Power Automate) is a huge plus. Very good knowledge of SharePoint, OneDrive and PowerShell scripting will also be an integral part of this role.

You are a system support aficionado, therefore you have a good understanding of troubleshooting and problem-solving skills. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.