Head – Accounts Payable & Receivable

Job Title: Head – Accounts Payable (PTP) & Accounts Receivable (OTC & Billing), India
Function: Finance
Reports To: Chief Financial Officer (CFO)
Location: Mumbai, India
About Blue Dart Express India
Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We pride ourselves on innovation, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced and ever-evolving logistics environment.
Position Overview
The Head – Accounts Payable & Accounts Receivable will oversee the PTP and OTC functions to optimize cash flow, maximize revenue, and minimize risks. The role involves implementing strategies that leverage automation, standardization, and analytics to ensure adherence to group policies, compliance requirements, and market-leading practices.
The incumbent will lead large, multicultural teams, drive process innovation, and enhance stakeholder satisfaction through operational excellence in financial processes.
Job Purpose

• Lead implementation of the Accounts Payable (PTP) strategy to manage invoices and payments while maximizing cash flow and maintaining compliance with internal and external accounting standards.
• Drive Credit & Collections / Accounts Receivable (OTC) strategy to enhance revenue collection, minimize bad debts, and improve customer satisfaction through timely billing and dispute resolution.
• Focus on automation, standardization, and digitization of PTP and OTC processes within Blue Dart’s logistics operations.
• Plan and manage all cash in- and outflows in order to maximize company cash flow in line with Group policy,internal and external accounting principles, regulations and compliance requirements.
  

Key Responsibilities
Accounts Payable (PTP):

• Define and implement the PTP strategy, covering invoice handling, payment processing, and compliance.
• Oversee end-to-end PTP processes, from invoice receipt to payment, ensuring accuracy and timeliness.
• Drive automation and digitization to enhance process efficiency, transparency, and accuracy.
• Introduce best practices for payment systems and develop solutions across multiple business units.
• Establish mechanisms for procurement compliance to reduce unauthorized spend.
• Provide support to treasury teams for accurate cash flow forecasting and working capital management.
• Ensure alignment with statutory requirements and assist RTR teams with audits and reporting.
• Handle the internal and statutory audits
  
  

Accounts Receivable & Billing (OTC):

• Develop and implement the OTC strategy, encompassing credit, collections, billing, and receivables.
• Lead billing operations to ensure timely and accurate invoicing, minimizing disputes and improving customer satisfaction.
• Define credit policies and oversee implementation to manage credit risks effectively.
• Drive automation in dunning and collections for enhanced productivity and efficiency.
• Conduct regular reviews with internal stakeholders to meet cash flow and functional KPIs.
• Initiate legal action for defaulting customers as required, ensuring compliance with company guidelines.
• Train and guide teams to achieve high performance through motivation and recognition programs.
• Handle the internal and statutory audits.
  

NWC (net working capital)

• Plan and monitor NWC/OCF for company covering AR, AP, DSO, DPO, COD payable.
• Monthly reporting of NWC/OCF variance analysis, monthly update of NWC and cashflow forecast
  

Key Competencies & Skills
Technical Skills:

• Expertise in Accounts Payable (PTP) and Accounts Receivable (OTC) functions, including vendor management, billing, credit, and collections.
• Advanced proficiency in ERP systems such as SAP, Oracle, or similar platforms.
• Strong understanding of IFRS standards, statutory compliance, and industry regulations.
• Proficiency in using AI and automation tools to streamline financial processes.
  

Behavioural Skills:

• Leadership: Proven ability to inspire and guide large, multicultural teams.
• Analytical Thinking: Ability to interpret data and drive strategic decisions.
• Collaboration: Skilled at building strong relationships across functions and geographies.
• Change Management: Experience in driving innovation and transformation in financial processes.
  

Qualifications

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Education Level:

• Bachelor’s degree in Accounting, Finance, or a related field (mandatory).
• Professional certifications such as CPA, CMA, CA, or equivalent are preferred.
• MBA or equivalent management education is advantageous.
  

Experience Level:

• 15+ years of experience in finance, with 8+ years in a senior managerial role.
• Strong background in logistics, transportation, or a related domain is preferred.
  

Key Performance Indicators (KPIs)
Key Result Area
Key Performance Indicators (KPIs)
Accounts Payable Efficiency
Percentage of invoices processed on time, reduction in processing costs.
Accounts Receivable Performance
Reduction in Days Sales Outstanding (DSO), % of overdue accounts minimized.
Automation Implementation
Successful roll-out of automated tools/processes, % reduction in manual tasks.
Stakeholder Satisfaction
Internal and external feedback scores on process effectiveness.
Compliance
Zero non-compliance findings in internal and external audits.
Cash Flow Optimization
Accuracy of cash flow forecasts, reduction in working capital cycles.
Dispute Resolution
Time taken to resolve customer/vendor disputes, % reduction in disputes.
Team Performance
Employee engagement scores, retention of key talent, % completion of training programs.