Regional Customer Manager - Chinese Business Development

COME JOIN THE WORLD'S MOST INTERNATIONAL COMPANYA company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE.Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/expressABOUT THE ROLEThe Regional Customer / Business Development Manager is responsible for driving DHL’s commercial growth from Chinese and Southeast Asian businesses operating across the Middle East, North Africa, and Pakistan. The role provides strategic support to country sales teams to help them identify, win, and grow business across key industry sectors such as Construction, Energy, Engineering & Manufacturing, Textiles & Garments, Automotive, Technology, Life Sciences & Healthcare, and E‑commerce.A core focus is to accelerate heavy‑weight Time Definite International (TDI) shipments, strengthen inbound and outbound e‑commerce volumes, and maintain healthy yields and profitability. The position builds a robust regional opportunity pipeline and converts high‑value prospects into new customers, while elevating DHL’s visibility and influence within Chinese business communities across the region. This role also requires collaboration with other DHL Business Units when appropriate to offer customer the best overall supply chain solution.RESPONSIBILITES

• Act as DHL’s regional ambassador to Chinese and SE Asian companies; build strong relationships with economic zones, trade bodies, and business associations.
• Support and guide country sales teams in developing strategies and value propositions tailored to Chinese enterprises in multiple sectors.
• Provide industry expertise, market intelligence, and solution recommendations to strengthen sales effectiveness in all markets.
• Develop and maintain a high‑quality regional pipeline targeting high‑potential Chinese businesses; ensure strong conversion and revenue performance.
• Drive acquisition of competitor‑held accounts through structured prospecting and consultative selling.
  
• Deliver year‑on‑year growth in heavy‑weight TDI and e‑commerce volumes while managing profitability and pricing discipline.
• Work with country teams to ensure customer agreements, pricing guidelines, and yield expectations are consistently met.
• Build professional, trust‑based relationships with key decision makers at regional and country level.
• Attend and actively participate in China‑focused business events to strengthen the DHL brand.
• Ensure that all opportunities are pursued with a coordinated engagement approach that includes local, regional, and global stakeholders.
• Maintain accurate and timely pipeline entries, sales call updates, and performance reporting.
• Support countries in quickly securing business from prospects and converting self‑generated or referred leads.
• Monitor volume commitments, review performance, and initiate re‑negotiations where necessary.

REQUIREMENTS

• Minimum 5 years of proven success in B2B sales or enterprise business development; logistics or express industry experience strongly preferred.
• Strong understanding of China‑related trade flows and Chinese business culture; fluency in English and Chinese required.
• Chinese National is a must
• Proven experience in complex selling environments and in engaging with senior‑level stakeholders.
• Strong commercial acumen, negotiation skills, and the ability to create customer‑centric solutions.
• Excellent communication skills, interpersonal skills, and ability to influence across multiple markets, cultures industry sectors selling to B2B as well B2C customers.
• Ability to operate under pressure in fast‑paced, time‑sensitive environments.
• University degree in Business or a related field.
• Strong achievement drive, initiative, networking capability, and commitment to customer service excellence

DHL