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Job Description
:
About Us :
With over 200 brands sold in more than 180 countries, were the worlds leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and youll collaborate with talented people from all corners of the world. Together, youll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our peoples individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard and youll be empowered to be you. Just bring your ambition, curiosity and ideas, and well celebrate your work and help you reach your fullest potential.
Context/Scope:
The HR Operations team is engaged in the administration of a broad range of HR activities associated with the employment cycle. The team acts as the first point of contact for queries from managers and staff across the marketand alsoprovides a comprehensive administrative support service to the human resources team, supporting projects undertaken within the human resources department. The AVP - HR Operations will lead the provision of a high-quality and adaptable HR service,coordinatingworkflow and ensuring that the operations team is effectively motivated in the continuous improvement of all HR Operations
Dimensions:
Financial
Responsible for ensuring operational efficiency, SLA adherence, and effective service delivery across HR Operations
Market/Role Complexity
Partners with market stakeholders, First Point Leadership team, Global Process Delivery teams, internal customers, and external customers to lead operations across assigned markets and ensure consistent service delivery
Leadership Responsibilities
Leads, mentors, and develops HR Co-ordinators and HR Assistants to ensure excellent performance, continuous development, andstrong teamcapability.
Purpose of Role
To lead a high-quality HR Operations function by ensuringaccurate,timely, and customer-focused service delivery while driving process improvement, simplification, and operational excellence across the team
Top 3-5 Accountabilities
Lead the team to ensure delivery of an excellent andaccurateHR operations service to customers.
Lead a culture of innovation by championing AI-enabled ways of working, encouraging constructive challenge, and creating a psychologically safe environment where teams continuously simplify, transform, and improve HR services while delivering measurable business value.
Act as a role model for HR Co-Ordinatorand HR Assistants, mentoring and developing team members to ensure excellent performance and realization of their potential.
Supervise the delivery of HR Operations, leadingworkflowto ensureaccurate, high-quality, and
Develop and evaluate team performance with a view toidentifyingways of improving performance levels.
Facilitate the development of standard operating procedures and service standards, and assess them to ensure high-quality, consistent HR service delivery.
Qualifications and Experiencerequired
12-16 years of experience in HR Operations,
People management experience in HR Operations
Working knowledge of HR information systems and reporting tools is essential, and prior experience with Workday, SNOW, EIC, or SAP HR applications is desirable.
Strongproficiencyin English
Proven problem-solving skills.
Good Planning, Service mentality, influencing, persuasion, and conflict management skills.
Good interpersonal and administrative skills.
Ability to communicate with a variety of customers.
Ability to prioritise work effectively.
Can work effectively as part of a team.
Attention to detail and accuracy.
Ability toobservea high levelof confidentiality at all times.
Positive can-do attitude, proactive.
Worker Type :
RegularPrimary Location:
Bangalore Karle Town SEZAdditional Locations :
Job Posting Start Date :
2026-07-31Skills
Hr OperationsHuman ResourcesProblem-solving SkillsHrHr ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Diageo is a global leader in beverage alcohol, offering a wide collection of brands across spirits and beer categories. With a presence in over 180 countries, Diageo's portfolio includes popular brands like Johnnie Walker, Smirnoff, Baileys, and Guinness. Diageo careers provide unparalleled opportunities for professionals to grow in a dynamic and inclusive environment, emphasizing sustainability, innovation, and responsible drinking. The company is committed to attracting, developing, and retaining the best talents who are passionate about crafting exceptional beverages. Working at Diageo means joining a team dedicated to celebrating life, every day, everywhere, making Diageo careers highly sought after in the industry.
Important dates & deadlines?
Application Deadline
02 Oct 26, 10:07 AM IST
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AVP, HR Operations
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