Principal Technical Writer

Who we are

Were a leading, global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands, the worlds largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. Thats digital trust for the real world.

Job summary

We are seeking a highly motivated, technically deep, senior writer to author high-quality technical content in a fast-paced and challenging environment. The ideal candidate is a solid technical writer and creative thinker with a passion for technology.

In this role within the UX Content team, youll be responsible for innovating and writing high-impact content for our digital trust products. You will work cross-functionally with UX designers, Product managers, Engineering, and various stakeholders to ensure our content is structured, clear, relevant, consistent, and up to date.

What you will do

• Author and publish customer-centric content for our digital trust software products.


• Manage complex documentation projects, including driving documentation project planning with engineering and product teams, with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.


• Collaborate with product stakeholders to assess content (UX and Documentation) requirements and drive content innovation while ensuring consistency among processes and expectations.


• Use data analytics and customer insights to monitor our content performance and to drive content improvements.



• Help us continually improve our authoring guidelines and processes.


• Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans.

What you will have

• 7+ years of experience as a technical writer.


• In-depth knowledge of the content development lifecycle, including identifying and understanding the content needs of the audience, gathering information, interviewing SMEs, testing the product, and conducting research.


• Deep understanding of the software development lifecycle and other engineering practices.


• Experience creating clear, accurate, and accessible documentation for a technical audience.


• Ability to prioritize and multitask in a fast-paced, demanding environment with competing deadlines.


• Ability to communicate effectively, both verbal and written, across all levels of the organization with a proven ability to influence others.


• You are data driven and have experience working with data analytics to drive content improvements.



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  Experience using source control and versioning platforms such as GitHub.


• Experience using Confluence, Jira, and content management systems (CMS).


• Experience delivering context-sensitive help using Pendo a plus.


• Experience creating tutorial videos a plus.


• Experience documenting APIs a plus.


• Experience in coding a plus.

Benefits

• Generous time off policies


• Top shelf benefits


• Education, wellness and lifestyle support