Client Account Manager

At DigiCrackers, were looking for an Account Manager who thrives in fast-paced digital environments, keeps projects on track, and builds strong client relationships.

Youll manage timelines, coordinate teams, and ensure deliverables exceed expectations. This role isnt about ticking boxes; its about owning the process, solving problems, and keeping everyone aligned with clear, proactive communication.

If youre great with people, better with projects, and always on top of things, we want to hear from you!

Whats on Your Agenda to Take On

• Be the main point of contact for clients; keep them in the loop and make sure their expectations are aligned.

• Break down projects into tasks, assign them, and keep things moving.

• Work closely with designers, developers, marketers, and the SEO team to keep everyone aligned.

• Stay on top of deadlines and follow up so nothing slips through the cracks.

• Give everything a final check before it goes outmake sure it looks great and works perfectly.

• Jump in to troubleshoot and adjust plans when things dont go as expected

• Have a solid understanding of how SEO, ads, emails, and content fit together.

• Keep track of whats done, whats next, and what needs to be sharedlike updates, notes, and recaps.

Skills Required:

• Minimum 2 years of experience in account or project management in a digital marketing agency.

• 
  You possess excellent written and verbal communication skills. You should be able to explain things clearly, handle tough conversations, and keep everyone in the loop.

• Youre comfortable juggling multiple projects and deadlines without getting overwhelmed.

• You know how to work with different personalities and keep the team motivated.

• You get how SEO, social media, paid ads, and other digital marketing channels work together.

• Familiar with project tools like ClickUp, Slack, or Hive.

• You enjoy working with others and believe collaboration brings the best results.

• You notice the small stuff and make sure things are done right.

• You dont wait for problems to happen; you try to prevent them. And if they do pop up, youre quick to jump in and fix them.

Who will You Work With

• Jay - Founder: To align projects with business vision and ensure high-quality delivery.

• Samuel - SEO Manager: To make sure strategy and content are optimized

• Deep and Dhruv- Designers: To ensure all the designs meet client expectations

• Clients

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  To gather feedback and manage expectations

We Stand For

• Freedom & Responsibility: The more responsibility youre willing to shoulder, the more freedom youll earn.

• No Punch-in/ punch-out: We trust you to manage your time and focus on results, not clock-ins.

• Feedback and Transparency: Everyone here, from the CEO to the interns, is a giver and receiver of feedback.

• Teamwork: We celebrate teamwork and believe mutual respect drives collective success.

• Environment of Learning: We continuously motivate our team members to learn and upgrade their skills.

• Career Growth: We support your growth with monthly feedback and bi-annual appraisals to recognize your progress and achievements.

A Few Extra Notes:

• Be ready to think like a strategist, a coordinator, and sometimes even the client.

• Youll be balancing priorities, people, and projects all at once.

• Youre not just managing projects; youre building relationships and delivering results.