Franchise Development Head - Retail Pharmacy

About Company:
We specialize in end-to-end operational management, analytics, and process optimization into Retail pharmacy Chain.
Our goal is to drive efficiency, innovation, and growth for our partner organizations. With industry expertise and a client-centric approach, we empower businesses to scale seamlessly.
Job Title: Franchise Head - Retail Pharmacy
Department: Business Development / Expansion
Location: Bangalore | Extensive Travel - Pan India
Industry: Pharmaceuticals / Healthcare / Retail pharmacy
Experience Required: 10+ Years (in Franchise Development or Business Expansion Roles)
Employment Type: Full-Time
Role Overview:
As Franchise Development Head, you will lead the end-to-end strategy and execution of franchise expansion across India. Based out of the Surat head office, the role involves identifying potential markets, onboarding new franchise partners, developing the franchise network, and ensuring strong operational integration aligned with Zota's brand and growth vision.

Key Responsibilities:
1. Franchise Network Expansion: Develop and execute a comprehensive plan to grow the retail pharmacy franchise network across key cities and regions in India.
2. Market Identification & Analysis: Conduct market research and feasibility studies to identify high-potential areas for new franchise outlets.
3. Franchise Acquisition & Onboarding: Identify, evaluate, and onboard potential franchisees; conduct due diligence and ensure alignment with company standards and policies.
4. Business Development Strategy: Create strategic roadmaps for franchise growth targets, regional development plans, and budgeting.
5. Franchisee Relationship Management: Serve as the primary point of contact for franchise partners; ensure effective communication, issue resolution, and partner satisfaction.
6. Operational Oversight: Work with cross-functional teams (supply chain, marketing, compliance, legal, training, etc.) to support seamless franchise setup and operations.- Brand Compliance: Ensure all franchisees adhere to brand guidelines, SOPs, and quality standards set by the organization.
- Training & Support: Coordinate and oversee franchisee training programs covering operations, sales, customer service, and product knowledge.
- Legal & Regulatory Coordination: Liaise with the legal team to ensure franchise agreements and operations comply with applicable laws and internal policies.
- Reporting & Review: Maintain accurate tracking systems and reports on franchise performance, expansion pipeline, and business metrics.
Education:
- Graduate/Postgraduate in Business Management, Marketing, or a related field.
- Additional certifications in Retail, Franchise Management, or Sales Strategy will be a plus.
Experience:

- Minimum 10+ years of experience in franchise development, retail business expansion, or B2B channel sales (preferably in pharma, FMCG, healthcare, or retail domains).
- Proven track record in successfully expanding and managing large-scale franchise networks across India.
Skills:
- Strong leadership and negotiation skills.
- Strategic mindset with execution excellence.
- Excellent communication and interpersonal abilities.
- Strong understanding of legal, commercial, and operational aspects of franchising.
- Willingness to travel extensively across India.
Why join us:
- Be part of a fast-growing healthcare company with a strong national presence.
- Lead the pan-India expansion strategy of a high-potential franchise model.
- Work in a collaborative and entrepreneurial culture.
- Attractive compensation and incentive structure.