102+ Applicants
Posted: 2 weeks ago
0-1 years
Mumbai, Maharashtra
work from office
Posted: 2 weeks ago
|
Applicants: 102+
Job Description
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
User Call Management
- Handle incoming user calls for IT issues
- Assign user issues to the appropriate IT Helpdesk/Servicedesk executive
- Maintain strong expertise in IT ticketing solutions
- Experience with ITSM ticket management tools (preferred)
- Provide excellent oral and written communication with users via email, Teams chat and call.
- Follow up with users in person or email to gather feedback on resolved issues and ensure satisfaction
- Review tickets logged by IT Executive team and provide constructive feedback
- Monitor IT Executives calls, emails, lunch breaks, and office timings
- Report team activity findings to the KCO team
- Monitor and review user requests received via email and phone
- Share a summary of pending requests with the KCO team by end of day
- Prepare and share daily, weekly, and monthly call ticket reports
Looking to get Placed? Try our Placement Guarantee Plan
- Assist with asset management tasks including tagging, verification, and record maintenance
- Maintain an updated register of individuals accessing the server and hub room
- Identify and escalate unresolved or critical issues to the KCO IT Team
- Ensure all processes adhere to FIM policies, standards, and IT compliance requirements
Skills
Asset ManagementReportingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
16 Jun 26, 05:43 PM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
