Quality Management Analyst

Job Details
Level: Experienced

Job Location: DSS N Palm Beach - North Palm Beach, FL

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: QA - Quality Assurance
Description
Why Join Us?

At Juno Health, were not just building software-were transforming healthcare. As a division of DSS, Inc., Juno Health has specialized in developing forward-thinking health information solutions for more than 30 years.
OVERVIEW

We are seeking a Quality Management Analyst to support regulatory compliance, product development, and clinical workflow optimization for our enterprise EHR solution, Juno Health. This role serves as a key regulatory subject matter expert, working closely with Product Line Managers, Clinical Solution Architects, and Operations leadership to ensure our platform meets all relevant accreditation, quality, and interoperability standards.
The Quality Management Analys t will:
Regulatory Guidance & Subject Matter Expertise

• Provide detailed regulatory references and interpretation for Joint Commission, CMS, ISMP, CAP, ONC, and other accrediting bodies.
  
• Offer consultative support to internal teams (PLMs, CSAs, Operations) and existing clients in response to regulatory and accreditation inquiries.
  
• Act as a subject matter expert on healthcare regulations and accreditation standards to guide the development of Juno Health features and enhancements.
  
• Support internal teams with ONC certification efforts, including configuration validation, usability testing analysis, and documentation development.
  

Product Development Support

• Collaborate with Product Line Managers and the ONC Product Management team to ensure regulatory compliance and usability within new and existing EHR functionality.
  
• Provide strategic input on clinical workflows and configuration approaches for capturing data required for CDA documents, eCQMs, ORYX measures, and ONC criteria (e.g., 170.315(b)(1), (c)(1), and (g)(10)).
  
• Identify workflow and process gaps and recommend enhancements aligned with clinical best practices and regulatory expectations.
  

Cross-Functional Collaboration

• Work closely with the Professional Services Team to design deployable solutions that meet both regulatory and clinical workflow needs.
  
  
  
• Support the Integration Team with configuration, troubleshooting, and validation of clinical data capture mechanisms.
  
• Provide requirements and documentation support to the Content & Reporting Management Team for new items, templates, and data elements.
  

Additional Duties:

• Develop and maintain deep understanding of Juno EHR applications, features, and configuration logic.
  
• Assist with creation and maintenance of internal and external documentation to support regulatory compliance and product usability.
  
• Travel up to 25% annually for client support, implementation, and team collaboration as needed.
  

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.
Qualifications
Required:

• 3+ years of quality management experience in the healthcare industry.
  
• Is abreast of contemporary developments in EHR Software
  
• Is capable of understanding potential clients workflows in a variety of healthcare settings to make suggestions as to which JunoEHR Applications would be beneficial to them.
  
• Demonstrated knowledge of Joint Commission standards, CMS regulations and ONC interoperability standards.
  
• Proven ability to work independently with limited supervision and with other departments/teams outside of the chain of command.
  
• Possess exceptional skills in partnering with staff from multiple departments and in developing and maintaining long-term supportive relationships.
  
• Excellent communication and facilitation skills; both verbal and written.
  
• Demonstrates the ability to facilitate and run great, effective meetings.
  

Desired:

• 2+ years of experience in EHR Software and usage of it as the data source for ORYX measures and/or eCQMs and data submission to CMS
  
• Is knowledgeable of and able to use all MS Office Suite products including Outlook, Word, Excel, Project, PowerPoint, etc.
  

Education:

Required:

• BS Degree in appropriate clinical or administrative fields related to healthcare.
  
• Applicable clinical or administrative experiences in the acute care healthcare setting or applicable EHR vendor experience.
  
• Attendance at Joint Commission and/or CMS conferences
  

Desired:

• Advanced degree or training in any related field of study.
  
• Clinical degree or other clinical certification
  

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  RN, LPN, Lab Tech, etc.
  

Certification(s), Licenses:

Desired:

• CPHQ certification
  
• RN, LPN, Lab Tech, etc.
  

PHYSICAL DEMANDS (per observation of incumbents in this position):

Standing

10% per day

Sitting

55% per day

Walking

18% per day

Stooping

5% per day

Lifting

5-10lbs 1-2 times per month

Computer Work

75% per day

Telephone Work

75% per day

Reading

75% per day

Other, please specify

25% per day

Video or in person Communication with team
Juno Health, a division of DSS, Inc. is an Equal Opportunity Employer.

If you need an accommodation seeking employment with Juno Health, please email or call . Accommodations are made on a case-by-case basis.