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Job Description
Position
Executive – Key Accounts
Department
Express Business, Customer Service
Location
Regional (N, S, E, W)
Job Band
2
Reports to
Manager – Key Accounts
Roles & Responsibilities
Key responsibilities
- Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
- Prepare detailed reports, as required, for customers
- Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
- Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
- Perform first level root cause analysis
- Any critical escalation from client related to closure has to be highlighted to senior level,
- Arrange for expedited service recovery for shipments, when necessary
- Revert back to the client with update/closure in the given timeline.
- Need to share the closure file with every client.
- Responsible for billing and payment collection from the customer.
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- Maintaining an accurate record of all existing and potential customers.
- Responding to customer inquiries in a timely and professional manner.
- Serve as the link of communication between key customers and internal teams
- Graduate, with Sales & Marketing background
- Minimum of 2 -5 years of experience in retail sales
- Good communication and listening skills.
- Should be a team player
Skills
SalesRevenueRoot Cause AnalysisAccountsLogisticsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
DP World stands as a global port operator and logistics leader, offering a myriad of opportunities through DP World Careers for those aiming to shape the future of global trade. With operations spanning multiple continents, DP World Careers attract professionals in logistics, port management, maritime services, and supply chain solutions. The company is dedicated to innovation, sustainability, and empowering trade across the globe. Working at DP World means being part of a diverse and dynamic team committed to excellence, safety, and environmental stewardship. DP World Careers offer a path to professional growth in a company driving economic growth and development worldwide.
Important dates & deadlines?
Application Deadline
11 Oct 24, 01:15 PM IST
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Executive - Key Accounts - Express Logistics
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