KAM & Strategic Partnerships, Collections

About DPDzero

At DPDzero, we are building Indias best Collection Infrastructure.

Imagine $230Bn gets disbursed as loans every year, yet there are very few mechanisms in place to ensure efficient recovery. That is the gap we are bridging.

We are a full-stack collection infrastructure, utilizing AI and Data to track and act efficiently at the borrower level. As of now, DPDzero is trusted by industry leaders like IndusInd Bank, RBL Bank, L&T Finance, Tata Capital, TVS Credit, Moneyview, Paysense, Snapmint, and others to manage collections from over 1 crore borrowers in India.

DPDzero is backed by top-tier investors including GMO VenturePartners, Blume Ventures, India Quotient, and SMBC Asia Rising Fund.

About the Role

Own the end-to-end performance of a defined lender portfolio, including revenue, cost, efficiency, and gross profit (GP). Act as the single senior point of contact for the lender on all delivery aspects. Build and scale a high-performing Collections Manager (CM)-led organization that consistently meets or exceeds commitments.

Key Responsibilities

1. Revenue & Profit Ownership

• Drive quarter-on-quarter revenue growth across the assigned portfolio
• Ensure gross profit (GP%) adherence in line with targets
• Optimize cost structures without impacting delivery outcomes

2. Portfolio Delivery Excellence

• Own collection efficiency across all accounts within the portfolio
• Drive red-day management and recovery strategies
  
• Ensure consistent achievement of operational KPIs

3. Lender Relationship Management

• Act as the primary senior stakeholder interface for lenders
• Build strong, trust-based relationships with lender leadership
• Drive high CSAT and NPS outcomes

4. Team Leadership & Development

• Build, mentor, and retain a high-performing CM layer
• Ensure succession planning and bench strength within the portfolio
• Drive performance culture and leadership capability

5. Business Visibility & Governance

• Provide clear, proactive visibility on portfolio health
• Ensure accurate forecasting and timely reporting
• Maintain a no surprises governance approach

Success Metrics

• Consistent SLA adherence and recovery target achievement across Pan-India portfolios
• Measurable improvement in roll rates, resolution rates, and cost-to-collect across DPD buckets

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• High client retention, renewal rates, and NPS from senior client stakeholders
• Year-on-year revenue growth from managed accounts via expansion and upsell
• Strong people metrics — team retention, internal promotions, and performance benchmarks
• Reduction in escalations and compliance incidents through proactive governance

Must-Have Skills

• Portfolio consistently meets or exceeds revenue and GP targets
• Stable, scalable delivery with predictable performance
• Strong lender confidence with high retention and satisfaction
• A self-sustaining leadership bench within the portfolio
• Zero last-minute escalations due to strong governance and foresight

What Were Looking For

• 8-12 years of experience in collections, portfolio management, or operations leadership
• Proven track record of owning P&L / revenue and delivery outcomes
• Strong experience managing lender/client relationships at senior levels
• Demonstrated ability to build and scale mid-layer leadership teams (CM/AM/TL)
• High ownership mindset with strong analytical and execution capabilities