Manager, Collections

Job Title: Manager - I, Collections

Location: Mumbai
Timings: 11:00 PM - 8:00 PM

About the Role

We are looking for a proactive Manager - I (Collections) to manage end-to-end collections activities while directly leading a team of 4-5 collections agents/interns. The role focuses on driving recovery performance, team productivity, compliance, and continuous process improvement.

Key Responsibilities

• Manage and supervise a team of 4-5 collections associates, ensuring achievement of individual and team-level collection targets.

• Allocate daily workloads, monitor performance, and provide regular coaching, feedback, and performance reviews.

• Track overdue accounts, analyze delinquency buckets, and define follow-up and escalation strategies.



• Review and approve follow-up actions, settlement proposals, and payment plans within delegated authority.

• Handle escalated customer cases and support complex negotiations.

• Ensure accurate maintenance of collections data, MIS, and reporting dashboards.

• Coordinate with Credit, Legal, Finance, and Sales teams for dispute resolution and recovery actions.

• Ensure strict adherence to regulatory, legal, and internal compliance guidelines related to collections.

• Support initiation of legal actions and follow-ups with external counsel when required.

• Identify gaps in processes and recommend improvements to enhance recovery efficiency.

Key Skills & Competencies

• Strong team management and people-development skills

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  Solid understanding of collections, receivables, and credit risk management

• Effective negotiation, communication, and stakeholder management abilities

• Analytical skills with hands-on experience in MIS and reporting

• Proficiency in MS Excel and collections/CRM systems

Qualifications & Experience

• Bachelors degree in Commerce, Finance, Business Administration, or a related field

• 4-6 years of collections experience, with minimum 2-3 years managing a team of 4-5 members

• Experience handling escalations and compliance-driven collections is preferred

• Preferred from B2B collections