Consultant – Digital Delivery And Customer Success (CoE)

Role Overview
We are seeking a highly motivated Digital Consultant to join our Digital Center of Excellence (CoE). This role blends consulting expertise with hands-on digital delivery, with a strong focus on driving standardization, innovation, and scalable solutions across global client engagements.
The selected candidate will play a pivotal role in building best practices, governance frameworks, and reusable assets, while enabling digital adoption and value realization across the organization.
Key Responsibilities

• Drive end-to-end digital delivery for global client accounts, ensuring high-quality execution on delivery and sustain our digital solutions
• Proactively manage client relationships to ensure digital adoption, engagement, and success
• Work flexibly across global time zones based on project priorities
• Apply strong functional expertise to execute independently and recommend improvements
• Understand client context and business use cases; translate requirements into actionable solutions
• Collaborate effectively across cross-functional teams and mentor junior team members
• Take ownership of outcomes with a proactive problem-solving and continuous improvement mindset
• Contribute to innovative initiatives by generating ideas and enhancing existing practices
• Support and perform User Acceptance Testing (UAT) for new features and modules
• Develop and promote reusable assets, accelerators, and templates across projects

• Ensure adherence to governance frameworks, quality standards, and security guidelines
• Facilitate workshops, design thinking sessions, and stakeholder discussions
• Track and report KPIs, value realization, and adoption metrics
  

Job Requirements
Required Skills & Qualifications

• 7+ years of experience in digital consulting, technology delivery, or startup environments
• Autonomous decision making and high quality perception applied into the deliveries
• Strong understanding of digital ecosystems, including:
• Data & Analytics (Power BI, Tableau, SQL, Databricks, MongoDB)
• Prompt Engineering in AI
• Strong Excel capabilities, including automation using Macros and Power Query
• Automation / AI (RPA, basic ML concepts – good to have)
• Strong proficiency in PowerPoint and documentation/storyboarding
• Experience in developing frameworks, standards, and reusable solutions

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• Hands-on experience with Agile/Scrum and SDLC methodologies
• Excellent client communication, stakeholder management, and consultative problem-solving skills
• Ability to work effectively in global, matrixed team environments
• Preferred: Understanding of EHS frameworks, particularly workplace safety
  

Key Competencies

• Strong consulting mindset with strategic thinking ability
• Ability to drive standardization, scalability, and governance
• Resilience on projects execution and attention to details
• Innovation-driven with a focus on continuous improvement
• Strong communication, storytelling, and influencing skills
• High ownership and ability to thrive in ambiguous, fast-paced environments
  

Location: Gurgaon, India
Experience: 7+ years