Manager - Digital Services Operation And Support
IT / Software Development & Related
102+ Applicants
Posted: 4 months ago
11-13 years
Dubai, United Arab Emirates
work from office
Posted: 4 months ago
|
Applicants: 102+
Job Description
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Job Description
Job Purpose
To lead and manage the operation, maintenance, and enhancement of digital services across the organization, including smart applications, digital channels, self-service devices, and artificial intelligence platforms, ensuring high service availability, business continuity, user satisfaction, and alignment with Dubai's digital transformation vision.
Key Responsibilities
- Ensure seamless operation and support for digital services, smart apps, e-services, AI and data science environments
- Manage and monitor Service Level Agreements (SLAs) using measurable KPIs across suppliers and sectors
- Oversee digital asset management, including licenses, access rights, and usage optimization
- Lead incident and request management for smart services, e-payment, messaging and customer-facing platforms
- Coordinate and deliver training and enablement to call centers and internal stakeholders
- Prepare, manage and track annual section budgets and associated resources
- Ensure full adherence to information security, governance frameworks and technical standards
- Conduct operational risk assessments and support business continuity and emergency planning
- Build strong internal/external partnerships to strengthen service delivery performance
- Drive service improvement initiatives aligned to operational and strategic goals
- Bachelor's degree in Information Technology, Computer Science or Computer Engineering
- Minimum 11 years experience in digital support operations
- Strong background in ITIL, service management, vendor management, and service desk leadership
- Demonstrated leadership capability and stakeholder engagement experience
- Skilled in project coordination, planning, and service enhancement activities
- Knowledge of ISO20000 and ITIL certification preferred
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Advertiser
Roads and Transport Authority
Department
Digital Services
Educational-level
Bachelor
Required Nationality
UAE Only
Monthly Salary
Unspecified
Schedule-Time
Full time
Job Posting
13/01/2026
Unposting Date
12/02/2026
Skills
ItilInformation SecurityIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Smart Dubai is a government initiative aimed at transforming Dubai into a smart city. It focuses on using technology to improve the lives of residents and visitors.
Important dates & deadlines?
Application Deadline
29 Mar 26, 01:48 PM IST
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