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Job Description
As a Service Delivery Supervisor, you will be responsible in controlling assigned Airside Operations activities on shift ensuring consistent quality service delivery and safe on time performance in compliance with regulatory, legal and safety requirements and dnatas Standard Operating Procedures.
In This Role, You Will
- Delivers safety briefings as directed by Department Management while intervening when there is risk exposure, following up on corrective actions and carries out safety observations as planned and ensures feedback/coaching is given to the concerned staff on the correct process/procedures.
- Identifies any non-conformance and discrepancies in processes and ensures that the appropriate corrective action are implemented in line with regulations and SLAs.
- Actively monitor staff on shift to ensure all are current with regulatory and mandatory training. Report any deviation to Service Delivery Manager.
- Supports all ISAGO, airline and internal audits by ensuring that all staff on shift are briefed and fully aware of all SOPs.
- In consultation with the Resource allocator ensures adequate resources are planned and deployed in all areas and all equipment used is in serviceable condition.
- Monitors all the flights and ensure that all activities are carried out as per the airline requirements.
- Monitors ULD requirements on a real-time basis for customer airlines and ensure timely provisions to all relevant areas such as Cargo terminals and Baggage Make-up area.
- Maintains proper housekeeping of Racks and ULD Yard areas and ensure that all ULDs are stored airline wise.
- Monitors the stack preparation for each carrier by following carrier specific guidelines, where applicable and ensures inventory control is maintained for all ULDs entering and leaving the yard/racks.
- Ensures that all airline property/ULDs entrusted to dnata within the relevant area are used and handled safely and in accordance with the individual carrier requirements or IATA guidelines.
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To qualify for the role, you must meet the below.
- Degree or Diploma in business administration/aviation/ground handling/customer service.
- Bachelors degree: 2-4 years of experience in aviation/ ground handling/customer.
- Diploma: 4-6 years of experience in aviation/ ground handling/customer service.
- Advanced understanding of the aviation terminology.
- Advanced understanding of airlines customer service product (specific airport related requirements) and Industry regulations for the assigned work area.
- Advanced Supervisory Skills.
Skills
OperationsCustomer ServiceService DeliveryAdministrationInventoryDeliveryCargoIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Dynata is a global leader in first-party data and data services, empowering market research and advertising insights for businesses worldwide. With its extensive proprietary database, Dynata provides precise, trustworthy data solutions that guide critical business decisions across various industries. Dynata Careers offer a platform for professionals to engage with cutting-edge data technology and methodologies. Those pursuing Dynata Careers benefit from a culture that values innovation, collaboration, and professional development. This dynamic environment equips individuals to excel in analytics, customer insights, and data-driven strategies, making Dynata an ideal place to advance one's career in the data services sector.
Important dates & deadlines?
Application Deadline
16 Sep 24, 03:49 PM IST
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Service Delivery Supervisor - DWC
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