Senior Manager- Presales (BPO)

We're looking for a Senior Manager- Presales (BPO) to drive the end-to-end design, development, and evolution of cutting-edge BPO solutions that integrate AI agents, digital workforce orchestration, and Interaction-as-a-Service (IaaS) models.

Job Purpose:

The Senior Manager of BPO leads the design and delivery of winning proposals for business process outsourcing opportunities with a strong emphasis on AI-enabled distributed models, digital workforce orchestration, and Interaction-as-a-Service (IaaS). This role blends commercial strategy, solution architecture, and operational modeling to create scalable, innovative, and customer-centric outsourcing offerings.

Key Responsibilities:

AI-Driven Solutioning & Distributed Operating Models:

• Design BPO models leveraging AI agents, LLMs, automation, and hybrid human-AI workflows.
• Architect distributed ecosystems (onshore/offshore/AI virtual capacity).
• Assess client environments for AI efficiency opportunities.
• Build solution blueprints and quantify benefits using modeling techniques (FTE reduction, throughput).

Interaction-as-a-Service (IaaS) Solution Architecture:

• Deep understanding of IaaS models, omnichannel contact management, and consumption-based proposals.
• Knowledge of next-gen contact center tech, cloud platforms, and digital tools.
• Define interaction-level SLAs, routing logic, and create AI-aligned pricing structures.

Commercial Strategy & Financial Modelling:

• Develop AI-inclusive pricing models and build robust business cases.
• Master various deal structures: fixed price, consumption-based, hybrid risk-reward.
• Lead commercial discussions, identify cost levers, and partner with Finance to ensure sustainable margins.

Proposal Leadership & Bid Management:

• Master the RFI/RFP process; drive the full proposal lifecycle.
• Synthesize complex technical inputs into crisp, differentiating business narratives and executive summaries.
• Coordinate internal stakeholders (IT, Legal, Operations, Security) to finalize solution components.

Client Engagement & Consultative Selling:

• Utilize strong consultative skills to translate client needs into AI-enabled BPO solutions.
• Lead solution workshops, design sessions, and articulate how AI improves CX and operational efficiency.
• Support Sales during negotiations and deal shaping.

Cross-Functional Collaboration & Governance:

• Align diverse stakeholders (Data Science, Tech, Finance) to ensure viable and scalable solutions.
• Identify and mitigate technical, operational, and commercial risks (data security, model bias, compliance).
• Ensure operational readiness and adhere to governance standards.

Qualifications & Experience:

Education

Required:

• Bachelor's Degree in Business Administration, Marketing, Information Technology or a related field.

Desired:

• Masters in Business Administration.

Required:

• 1. BPO Solution Design Expertise
• 2. AI & Automation Solutioning Skills
• 3. Interaction-as-a-Service (IaaS) and Omnichannel Skills
• 4. Commercial & Financial Modelling
• 5. Proposal Management & Bid Leadership
• 6. Client-Facing & Consultative Selling Skills
• 7. Stakeholder & Cross-Functional Management
• 8. Industry & Technology Awareness
• 9. Documentation & Technical Writing
• 10. Analytical & Problem-Solving Skills

Desired:

• Lean Six Sigma / process excellence exposure
• Experience with cloud platforms (AWS, Azure, Google)
• Experience with AI model evaluation (quality, accuracy, bias)
• Contact center operations background
• Experience in transformational outsourcing

If you're ready to make a meaningful impact and grow with a forward-thinking organization, we'd love to hear from you!

We welcome and thank all applicants for considering a career with e& enterprise.

Regards,

e& enterprise TA