Job Description
Role Overview
We are seeking an experienced Client Success Manager with 7+ years of experience in customer success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.
Key Responsibilities
- Build and maintain strong, long-term relationships with key clients
- Serve as the primary point of contact for customer accounts and ensure a seamless client experience
- Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals
- Understand client objectives and collaborate with internal teams to deliver successful outcomes
- Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention
- Identify opportunities for account growth through upselling and cross-selling
- Resolve customer concerns and escalations in a timely and effective manner
- Track customer health, monitor KPIs, and drive continuous improvement initiatives
- Work closely with Sales, Operations, and Delivery teams to ensure successful project execution
- 7+ years of experience in Digital Marketing or Client Servicing roles
- Strong preference for candidates with agency experience managing multiple clients
- Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
- Strong understanding of digital marketing fundamentals and campaign performance metrics
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Basic understanding of SEO and organic growth strategies (added advantage)
- Experience with performance marketing, analytics tools, and marketing platforms
- Exposure to global brands or international campaigns
- Strong client retention and satisfaction
- Growth in account revenue and engagement
- Smooth execution of digital marketing deliverables across teams
- Proactive client communication and relationship building
9SGHsbfFzS
Skills
Digital MarketingCampaign PerformanceMarketingSeoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Ebizon is the leading e-commerce and digital activation agency for brands and retailers globally. We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital marketing capabilities in managing their unique brand online. We work with global online retailers, publishers, CSR groups, non-profits, and government institutions. * Headquartered in New Delhi, Ebizon's growing client list includes Intel, Tesco, DSM, Wieden+Kennedy, Future Group, DDB Mudra, Rediffusion Y&R, VSNL, Tata Motors, Jagran Prakashan Group, DSM and others. * We take pride in serving our Fortune 500 customers as well as product start-ups in the Education & Non-Profit verticals. * Ebizon is also the premier provider of Enterprise class Drupal Scaling Solutions. Ebizon is founded by ex-IITians whose management & advisory team has the experience of working at Internet companies like Yahoo & TribalFusion. Ebizon management / advisory have educational degrees from world-class institutions like IIT, Stanford and Haas, School of Business, Berkley.
Important dates & deadlines?
Application Deadline
26 Oct 26, 05:31 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Client Success Manager Digital Marketing
Share with
