Senior Account Manager

About the Role

Eccentric Engines One3D is an AI-driven 3D configurator/visualization product used by automotive OEMs and dealer groups. This role owns client relationships across India & APAC - onboarding new accounts, growing existing ones, and building the product fluency to spot where 3D visualization can add value in a clients business. 

Reports to: India & APAC Business Head

What Youll Do

• Manage a portfolio of Automotive client accounts across India & APAC - from onboarding through renewal.
• Build working knowledge of the various products - its features, integration points, and common use cases - well enough to have credible conversations with clients.
• Identify upsell and cross-sell opportunities within existing accounts, and flag new business opportunities in the automotive sector.
  
• Prepare and deliver regular account/business reviews, tracking usage, adoption, and client satisfaction (CSAT/NPS).
• Act as the clients voice internally - logging and communicating feedback, feature requests, and issues to product and delivery teams.
• Coordinate with the CGI/delivery team for smooth onboarding of new accounts or new use cases.
• Maintain accurate CRM records (HubSpot) for account activity, pipeline, and renewals.
• Spot early signs of account risk or dissatisfaction and escalate to the India & APAC Business Head with context.
• Support pricing and contract renewal conversations, coordinating with legal/finance as needed.

What Were Looking For

• Overall Experience of 7 – 8 years with 3 – 4 relevant experience in account management, client success, or business development - with exposure to both Automotive (OEM, Dealer, DMS/CRM, or auto-tech vendor side) and SaaS/tech products.
• Comfortable becoming product-fluent quickly - this isnt a purely relationship-management role, it requires understanding the product well enough to identify use cases.
• Track record of managing renewals and driving upsell/cross-sell within an existing book of accounts.
• Strong written and verbal communication; comfortable presenting to both technical and non-technical client stakeholders.
• Working knowledge of CRM tools (HubSpot).
• Based in India, willing to travel within India & APAC for client visits.
• Should be proficient with Presentation, Excel and able to generate reports based on CRM and other inputs.

Nice to Have

• Prior hands-on exposure to 3D configurator, CGI or digital showroom/visualization products.
• Existing relationships with dealer groups or OEM marketing/digital teams across APAC markets.