Lead ServiceNow Engineer

Job Title: ServiceNow Lead Software Engineer
Job Summary.
We are seeking a skilled ServiceNow Senior Developer to design, develop, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions.
Key Responsibilities

• Design, develop, and implement ServiceNow solutions using best practices
• Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer
• Develop and maintain ServiceNow modules such as ÏTSM, CSM, APO, MCO, Finance Management, Employee Centre.
• Build and support integrations using REST, SOAP, MID Server, and IntegrationHub
• Create and manage Service Catalog items, workflows, FlowDesinger and ETL, Integration Hub, DataFabric/Zero Copy Connectors
• Perform unit testing, debugging, and troubleshooting of platform issues
• Support platform upgrades, patches, and releases
• Collaborate with architects, business analysts, and stakeholders to gather requirements
• Follow SDLC, Agile/Scrum, and change management processes
• Maintain technical documentation and knowledge articles
  

Required Skills & Qualifications

• 3+ years of hands-on ServiceNow development experience
• Strong experience with JavaScript, REST/SOAP APIs and integrations
  

(server-side and client-side)

• In-depth knowledge of ServiceNow platform architecture
• Experience with Finance Management and MCO processes (Source-to-Pay, Order-to-Cash lifecycle, Accounts payable, Accounts receivable etc)
• Familiarity with CMDB, Discovery, and ITSM
• Experience with other Application would be plus like ITOM, HRSD.
• Understanding of ACLs, roles, and security best practices
• Experience working in Agile/Scrum environments
  

Referred Qualifications

• ServiceNow certifications such as:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Module-specific certifications (CSM, ITSM, MCO etc.)
• Experience with ServiceNow Performance Analytics and Reporting
• Knowledge of UI Builder, Service Portal, and Workspace configuration

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• Exposure to DevOps, CI/CD, and ATF (Automated Test Framework)
  

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and in a team environment
• Strong stakeholder management skills
  

Education

• Bachelors degree in Computer Science, Information Technology, or equivalent experience
• Min 7+ Years of experience in Servicenow
  

Nice to Have

• Experience with cloud platforms (AWS, Azure)
• Knowledge of ITIL processes
• Experience supporting global enterprise environments
  

Nuestro compromiso con una cultura de inclusión y pertenencia
Ecolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.