Edumilestones - Key Account Manager

About Edumilestones:
Edumilestones is India's leading career assessment and counselling platform, empowering career counsellors and institutions since 2008. We provide state-of-the-art, AI-driven career planning and assessment tools that enable students and professionals to make informed, future-ready career decisions. With a network of 1600+ counsellors across 80+ locations in 8+ countries, we are the most trusted and highest-rated career counselling platform in India.
Role Overview:
- As a Key Account Manager at Edumilestones, you will play a strategic role in revitalizing and maximizing the potential of our existing customer base. This position is central to building long-term client relationships, re-engaging inactive or semi-active accounts, and driving incremental revenue growth through consultative account management and tailored solutions.
- You will act as the trusted advisor to our clients, ensuring they realize continuous value from our offerings while aligning with Edumilestones' growth objectives.

Key Responsibilities:
- Revenue Maximization: Re-engage inactive and semi-active accounts to generate revenue through renewals, upgrades, and cross-selling of value-added services.
- Strategic Account Management: Own a portfolio of key accounts, analyze performance trends, and deliver customized solutions to maximize retention and engagement.
- Client Relationship Building: Establish and nurture strong, trust-based relationships with decision-makers, counsellors, and institutional stakeholders.
- Upselling & Cross-Selling: Proactively educate clients on new features, tools, and services to unlock greater value and drive expansion opportunities.
- Customer Insights & Feedback: Gather and analyze client feedback to identify gaps, influence product enhancements, and improve service delivery.
- Performance Monitoring: Track account health, revenue growth, and engagement metrics, while presenting actionable insights to leadership.
- Collaboration: Work closely with product, sales, and support teams to deliver seamless customer experiences and long-term success.
Key Requirements:
- Experience: 3-4 years in Key Account Management, Customer Success, or Business Development, ideally in EdTech, SaaS, or Career Counselling ecosystems.