Non Technical Consultants

Edureka!

Operations Maintenance & Support

85+ Applicants

Posted: 7 months ago

0-3 years

Karnataka

Work from Office

Posted: 7 months ago

Applicants: 85+

Job Description

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Job Description

As a Customer Support Associate, your main responsibilities will include ensuring smooth follow-ups with customers, handling both outbound and inbound queries effectively, understanding customer concerns and taking necessary actions to address and resolve them, maintaining up-to-date customer support systems, conducting root cause analysis and proposing preventive measures, preparing and delivering precise reports and professional emails, and thriving in a fast-paced work environment.

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The ideal candidate for this role should possess 0-2 years of experience in customer handling, exhibit strong communication skills in both verbal and written forms, demonstrate a high level of process orientation, showcase proficiency in reporting and email communication, and have completed their undergraduate degree. Freshers are also encouraged to apply for this position.,

Skills

Root Cause AnalysisEmail CommunicationCustomer HandlingReportingProcess OrientationCommunication Skills

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About Company

Edureka is a global online learning platform offering various courses and training programs in technology.

Important dates & deadlines?

Application Deadline

21 Oct 25, 02:30 PM IST

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