Elanco - Manager - ERP Operations

About the Role:
We are seeking an experienced ERP Operations Manager to assume end-to-end ownership of ERP AMS operations, driving operational stability, continuous improvement, and service excellence.
As the first dedicated ERP Ops lead, you will manage current operations and define the operational framework and standards that will govern how other ERP functional areas (such as Finance or HR) are integrated into our global operations model.
Your Responsibilities:
- Day-to-day Vendor Management: Ensuring our SAP Application Managed Services (AMS) partner(s) perform according to their SLAs and driving a customer-first service vision.
- Functional Oversight: Ownership of the day-to-day delivery of SAP services supporting global Manufacturing, Supply Chain, and Quality, ensuring high availability and performance of business-critical processes.
- Operational Blueprinting: Defining the Run approach for the ERP ecosystem, establishing the templates for incident, change, and release management.

- Stakeholder Interaction: Engaging with globally dispersed ERP leadership to understand demand patterns, improvement opportunities, and impact assessment for incidents.
- Cross-Functional Collaboration: Interactions with other IT stakeholders to ensure service suitability and GxP compliance.
- Leadership Reporting: Interactions with Senior IT and Business leadership regarding ERP performance and service improvement initiatives.
- Efficiency & Automation: Work with service partners to increase operational efficiency through automation and proactive monitoring.
- Governance: Provide day-to-day governance of service partners alongside the SIAM team.
- Representation: Represent the TechOps Operations team at SAP service reviews, CAB, and Problem Reviews.
What You Need to Succeed:
- Extensive experience in ERP/SAP operations delivery, managing complex, global environments.
- Proven experience managing outsourced AMS partners and driving vendor accountability.
- Demonstrable knowledge of SAP lifecycle management, including transport management, GxP/Validation requirements, and ERP governance.
- Experience in a regulated environment (Life Sciences/Pharma preferred) with knowledge of IT Audits and Quality systems.
- Certified or strong awareness of common ITIL processes.
Additional Information:
- Travel: 0%.
- Location: Bangalore.