Asst Front Office Manager|Front Office (VUQ)

A B O U T T H E F U N C T I O N
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent
our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest
becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until check out.
W H A T Y O U W I L L N E E D T O S U C C E E D

• Genuine service personality, with high EQ.
• Minimum 4 years’ experience in Hospitality industry.
• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
• Minimum of a high school diploma is required / College degree in Hotel Management or a related
  

field is preferred.
P E R F O R M A N C E D R I V E N C U L T U R E ; W H A T W I L L Y O U B E M E A S U R E D A G A I N S T

• Oversee and ensure all operational tasks in Front Office are conducted in line with the service
  

standards and procedures.

• Coaching and training on-the-job.
• Providing constructive feedback (on- and off-the-job).
• Analyzing operations and assigning resources accordingly.
• Conducting huddles during shifts to ensure seamless communication.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.
  

C O M P E T E N C I E S

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability
  

W H A T W E B E L I E V E I N
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our
customers, how we speak with one another, and the way we move forward in every decision we make.
In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we
value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and
effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge
and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream
big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional
wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect
the future.