Sr. Admin - VAS (with UAE Real Estate Developer Experience)

Our client partner, based in Dubai, has been at the forefront of developing, selling, and managing commercial, residential, tourism, and retail assets. They are looking to hire a passionate and dedicated Senior Admin with real estate developer experience in the UAE to join their dynamic Customer Care team. Responsibilities include -

*Oversee day-to-day operations of the Investor Relation department including working with a team of Investor Relations representatives to ensure that all customer/developer inquiries related to Value Added Services are handled in a timely and professional manner.

*Attend to all requests for landform post sales related to value added services which include Additional Gross Floor Area (AGFA), Land Use Change (LUC), Additional Heights (AH), Merger and Demerger, and other related requests.

*Serve as the primary point of contact for investor queries, offering professional assistance and information as needed.

*Provide assistance and follow-up on end-to-end resolution of the investor issue with the guidance of the manager in order to provide a high standard of customer service which lead to customer satisfaction.

*Responsible for all investor enquiries and complaints, respond to them in an efficient, professional and courteous manner and resolve investor complaints/issues within the delegated level of authority to deliver efficient customer service, maintain the goodwill and retain customer loyalty in line with Company Customer Care standards.

*Maintain comprehensive and organized logs of investor interactions, inquiries, and resolutions.

*Attend to all value-added service requests from initiation stage to completion.

*Follow communication procedures, guidelines and policies and go the extra mile to engage investors ensuring excellent service standards.

*Provide accurate, valid and complete information by using the right methods/tools, with the ability to review contractual agreements and articulate the terms and obligations to all stakeholders.

*Foster positive relationships with peers, legal teams, and internal departments to facilitate effective communication and collaboration