Customer Service Representative (BFSI)

What role you will play in team: Provide exceptional customer service to clients in relation to their banking and financial needs.

What you will do:Handle customer inquiries, resolve issues, and ensure customer satisfaction through efficient and professional service delivery.

Key responsibility:

• Respond promptly and effectively to customer inquiries via phone, email, or in person.
• Resolve customer issues and complaints in a timely and professional manner.
• Provide information on products and services offered by the bank.
• Maintain accurate records of customer interactions.
• 
  Adhere to bank policies and procedures.
• Contribute to a positive and productive team environment.
• Identify and escalate complex issues to the appropriate team members.

Required Qualification and Skills:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Proficiency in Microsoft Office Suite.
• Knowledge of banking products and services (preferred).

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• Ability to work independently and as part of a team.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A dynamic and collaborative work environment.
• Health insurance, paid time off, and other employee benefits.

A Day in the Life:Managing customer calls, emails, and resolving inquiries; providing information and assistance to clients, ensuring their satisfaction and adherence to company policy.