Specialist - Private Banking Services

Company Introduction
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
Job Purpose
The Specialist - Private Banking Services is an important pillar within the Front Office of the Private Bank. The position holder’s main responsibility is to support 1 or 2 Relationship Managers and their clients. The position holder handles all client requests pertaining to Basic Banking products and services (e.g. transactions, cheque books, fixed deposits, statements, cards etc.) and manages the client’s accounts and their documentation requirements, etc. and manages the client’s accounts and their documentation requirements. In addition, will support the assigned Relationship Managers with administrative tasks.
Responsibilities

• Manage client’s accounts and execute Basic Banking transaction requests (transfers, cheques clearing, cash transactions, opening, closing and renewal of Fixed Deposits, account opening, maintenance, closure etc
• Coordinate with Operations, Credit, Compliance, legal and other relevant departments to support the Relationship Managers to execute client instructions
• Exercise appropriate checks and controls as per Bank’s policies under the Relationship Managers supervision
• Communicate directly with the client on operational matters and for call back confirmations.
• Ensure Client Confidentiality and related processes

• Prepare basic documentation (e.g. IOSIR, compliance, account opening forms, etc.) and keep client records
• Ensure complete and accurate information is provided in all client documentation, before submission to operations and other departments, under the Relationship Managers supervision
• Assist other (senior) team members as and when required
• Attend to service requests and ensure every query is addressed in given timeline
• Raise Service Requests to other departments and follow up on the progress
• Placing trade orders on moxy for buy & sell of investment instruments
• Coordinate with investment advisors on clarification regarding investment transactions
• Back up colleagues as and when required
• Assist Relationship Managers with annual review – collection of documents and tracking to relevant departments and follow up on completion
• Sending transaction copies for archival
  

To be successful in this role, you will need the following skills and experience…

• Undergraduate degree in a relevant field or equivalent

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  Minimum 1 year related work experience
• Experience in a customer care / service environment
• Experience in the framework and business etiquette in MENA markets
• Advanced knowledge of Basic Banking products & services as well as associated operational processes
• Good understanding of Compliance, Due Diligence and Anti-Money Laundering Acts as well as standard banking procedures
  

What We Offer You

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work-life balance and wellbeing across the bank
• Preferential banking facilities for employees
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development