Product Manager, Customer Loyalty Program

What role you will play in team: Lead the product strategy and execution for Emirates' customer loyalty program.

What you will do: Define the product vision, strategy, and roadmap. Collaborate with engineering, marketing, and operations teams to enhance the customer experience.

Key responsibility:

• Define and execute the product vision, strategy, and roadmap for the loyalty program.
• Conduct market research and competitive analysis within the airline industry.
• Develop detailed product requirements and specifications.
• Collaborate effectively with cross-functional teams (engineering, marketing, operations).

• Manage the product backlog and prioritize features based on business value and customer needs.
• Analyze program performance data and identify areas for improvement.
• Present program updates and roadmaps to senior management.

Required Qualification and Skills:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 4+ years of experience in product management, preferably within the travel or loyalty industry.
• Deep understanding of customer loyalty programs and their dynamics.
• Strong analytical skills and data-driven decision-making abilities.

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• Excellent communication and presentation skills.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for international travel and exposure.
• Work within a renowned global brand.
• Contribute to a customer-centric initiative.

A Day in the Life: A typical day may include collaborating with marketing on promotions, reviewing customer feedback, analyzing loyalty program data, or working on new feature development.