Information Technology Manager

About the Role:

We are looking for a hands-on, startup-minded IT professional who can own day-

to-day IT support while also driving core IT operations (access,

onboarding/offboarding, SOPs) and supporting Azure-based infrastructure

provisioning. This role also includes vendor/license coordination and light

admin/logistics related to device management. Youll be the make-things-work

person for a lean team.

Key Responsibilities:

1) End-User IT Support (L1/L2)

• Troubleshoot employee laptop and workplace tech issues (connectivity,

mic/camera, basic software issues).

• Create and maintain simple SOPs/checklists so employees can self-serve where possible.
• Coordinate hardware repairs with OEM/service centers (e.g., HP) and ensure timely resolution.
• Maintain an inventory of devices, peripherals, and standard configurations.

2) IT Operations / SysAdmin (Access + Process)

• Own RBAC and user access provisioning across systems (email, tools, cloud consoles, internal apps).
• Run onboarding/offboarding end-to-end: account setup/removal, device handover/return, access revocation, and documentation.
• Define and enforce IT SOPs for security and consistency (ISO compliance, MFA baseline, device hygiene, etc.).
• Perform periodic access reviews and ensure least-privilege access.

3) Azure / DevOps Support (Practical, Startup Scale)

• Provision and manage Azure resources as needed (core compute/storage/networking basics).
• Assist with operational hygiene: monitoring basics, backups, access control alignment, cost awareness.
• Work with engineering/leadership to standardise environments and reduce manual work.
• Document runbooks for recurring operational tasks.

4) Vendor, Licensing & Procurement Support

• Manage vendor relationships for IT software/services: quotations, renewals,license procurement.
• Track license assignments, renewal dates, and usage.
• Support negotiation and cost optimisation (benchmark quotes, recommend options, escalate approvals).

5) Admin + IT Logistics

• Coordinate logistics for devices (shipping/pickup, replacements, returns during exits).
• Ensure timely retrieval of company assets from departing employees and handover to new joiners.
• Act as the bridge between admin operations and IT needs.

6) On-Call / Critical Support

• Provide on-call support for critical issues during agreed windows (including rare black swan scenarios).
• Triage incidents, coordinate resolution, and communicate status to stakeholders.

7) HR Admin Activities

• Event Support: Coordinate internal events, celebrations, and logistics (including cakes and materials).

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• ID & Access Management: Handle ID card creation, access card deployment, updates, and tracking.
• Admin Support to HR: Act as the administrative arm for HR by managing onboarding logistics, documentation, and office coordination.

Required Skills & Experience :

• 6 to 10 years of experience in a hands-on IT role in a small/fast-moving environment.
• Strong troubleshooting and user support skills (Windows/macOS basics,networking fundamentals).
• Experience managing access controls, onboarding/offboarding, and IT documentation/SOPs.
• Hands-on knowledge of Azure and Microsoft Environments (resource provisioning, identities/permissions, basic ops).
• Comfort dealing with vendors: quotes, renewals, licensing, and coordination.
• High ownership: can operate independently with minimal structure.

Preferred (Nice to Have)

• Experience with MDM / endpoint management, device compliance, security baselines.
• Familiarity with ticketing tools and IT asset management.
• Scripting/automation mindset (No-Code/PowerShell/Bash).
• Experience in regulated environments or with security controls (ISO,MFA,least privilege, audit readiness).

Working Style / Expectations

• Startup approach: practical, documented, minimal bureaucracy.
• Youll be expected solve sustainably not just fix issues.
• Willingness to handle a mixed role (IT + ops + coordination) is essential.